I Can’t Get on the Internet

Problem: I can’t get on the Internet

Reset your Modem
  1. Unplug the power cord from the back of your modem
  2. Count to 15
  3. Plug it back in.
  4. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  5. If this doesn’t work perhaps there is a temporary outage.
  6. Or if you have a Wi-Fi router you can try the troubleshooting steps for that item.
Reset your Wi-Fi Router

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Turn off your computer(s).
  2. Unplug the modem’s power cord.
  3. If a router is connected, unplug the routers’ power cord.
  4. Check for loose cables.
  5. Plug in the modem.
Check for service outage

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Wait 15-30 minutes and try to get on the internet again.
  2. Visit our website for outage information, here.
  3. Call us at 1-800-308-7536
  4. In some cases service is interrupted for non-payment. If you think this may be the reason for the outage, call us at 1-800-308-7536.

 

December 29th, 2015|