My Remote Isn’t Working

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Click here to download PDF of Remote Guide Information

Problem: My remote isn’t working

Remote will not turn on the TV.

The remote may not be in TV mode.

  1. Make sure the TV is OFF. On the remote control, press the TV button once, then press the Power button once.
  2. Result: The TV turns ON.

Remote will not turn on the TV.

Possible Problems
  1. The remote does not have a direct line of sight to the cable box.
  2. Something may be between the remote and the cable box, blocking the remote’s signal to the cable box.
  3. The angle between the remote and the cable box is too large.
Resolutions
  1. Aim the remote control directly at the cable box front panel (not the TV or VCR).
  2. Remove obstacles between the remote and the cable box.
  3. Stand in front of the cable box and not too far to either side.
  4. The range of the remote control is roughly 15 feet, via direct line of sight to the cable box.

Remote will not change channels or turn on the TV.

Possible Problems
  1. Batteries may be depleted.
Resolutions
  1. Try this quick test: Press the Power button on the front of the cable box. If the box turns ON or OFF, then it’s the remote — install new batteries in the remote.
  2. Also verify the equipment is plugged in to a power outlet; verify any loose cables are tightened; and if a wall switch or power strip controls the power ON/OFF, make sure the wall switch or power strip is in the ON position.

Remote is lost or damaged and is no longer working.

  1. Come into the office for a new remote.
  2. You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.

There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.

Remote does not work anymore even with new batteries.

  1. Come into the office for a new remote.
  2. You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.

There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.

December 29th, 2015|