What do I do if I’m unable to access internet?

If unable to access the internet there could be a plethora of reasons you can’t connect. Issues can range from issues inside your home and out.

Here are a few simple troubleshooting steps:
1. If you have multiple devices connected to the internet, check and make sure your device is not the only device not connecting. If it is the only device not connecting, try to power cycle your device.

2. Check the physical connection from the wall/ modem to your wireless router. Make sure all cables are seated properly.

3. Powercycle your modem, if applicable, and your router. Power cycling often helps to reestablish an internet connection.

In short, the internet is hard. If none of these options get you connected, please call our troubleshooting line at 620.356.4638 and we will be happy to assist you.

December 9th, 2015|