What is a DTA? And How Does it Work?

A digital television adapter (DTA), or digital-to-analog converter [set-top box], or commonly known as a converter box, is a television tuner that receives a digital television (DTV) transmission, and converts the digital signal into an analog signal that can be received and displayed on an analog television set. Learn more here: HDuDTAwRovi_QuickRef_160129 UserGuide_RoviDTA_SD-HD_9-2-14

February 11th, 2016|

My Remote Isn’t Working

[wppdf id='18502'] Click here to download PDF of Remote Guide Information Problem: My remote isn’t working Remote will not turn on the TV. The remote may not be in TV mode. Make sure the TV is OFF. On the remote control, press the TV button once, then press the Power button once. Result: The TV [...]

December 29th, 2015|

My TV Picture is Not Clear – Tiling, Static, Etc.

Problem: TV Picture is Not Clear – tiling, static, etc. Cable Connection may be Loose or Damaged: 1. Check for loose or damaged Connections to your Cable Box 2. Loose or damaged wires and cables can ruin your viewing experience. Check for loose connections using the steps below. 3. Avoid tools for tightening your cables. [...]

December 29th, 2015|

What is Whole Home DVR?

​As the name suggests, with Whole Home DVR all TiVo set boxes in the household can record programs and view live or pre-recorded​ shows from any room in the house. You can also stop a recorded program in one room and continue watching it in another.​

December 29th, 2015|

What is a sun outage? Why does it cause certain channels to go out?

​Twice a year, at the Spring and Fall Equinox, satellite sites in the Northern Hemisphere experience reception interruptions due to the transition of the sun. Reception interruptions span a period of about ten days as the sun aligns directly above the satellite and the antenna. This affects any channel received via satellite and causes a [...]

December 29th, 2015|

How does WatchTVEverywhere work?

​If you have qualifying Pioneer Communications TV Service, you can watch your favorite television shows and programs at no extra charge on any Internet-connected device: smartphone, laptop, tablet and more. Using your Pioneer Communications account number (which can be found on your billing statement), register at www.watchtveverywhere.com to view a full and growing lineup of [...]

December 9th, 2015|

How many hours of programming can I record on my DVR?

The total hours of recorded content will vary based on the storage capacity of your DVR and type of content (digital SD or HD and encoding method, MPEG-2 or MPEG-4) being recorded. Motorola/Arris DVR DCX3400 or DCX3510 DCR Hard Drive size 500GB Estimated Recording Hours - Standard Definition 350-700 hours (MPEG-4) High Definition 100-160 hours [...]

December 9th, 2015|

Why do I have to pay for channels I never watch?

Let's Talk About TV! Customers frequently ask about television channels and pricing structures – how they are built, why a la carte channel options are not available, and the underlying reasons behind rate increases. We would like to address and answer some of the most commonly asked questions. Why do I have to pay for [...]

December 9th, 2015|

Will my cable TV and High Speed Internet Service come in on the same line?

If you are a new cable and internet customer you will most likely have a cable modem installed with your cable converters. This will provide you with high speed internet over the same cable connection that gives you your cable TV service. The internet connection uses a designated channel that will not interfere with your [...]

December 9th, 2015|

Can I hook up more than one TV?

Yes. You can hook up cable television to as many TV’s as you need, however, to view our full basic channel lineup you’ll need one converter box per TV, two basic converter boxes are included in the price of basic cable television service. There are additional charges for DVR and TiVo. Please note, there is [...]

December 9th, 2015|