My Internet Speed Doesn’t Seem Fast Enough

Problem: The speed doesn’t seem fast enough. Run a speed test Connect an Ethernet cable directly from your modem to your computer (testing with Wi-Fi can significantly impact your results). Click Here​, then click “Begin Test” in the box that appears at the top of your screen. We recommend that you run the text several times, [...]

December 29th, 2015|

I Can’t Get on the Internet

Problem: I can’t get on the Internet Reset your Modem Unplug the power cord from the back of your modem Count to 15 Plug it back in. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up. If this doesn’t work perhaps there [...]

December 29th, 2015|

Does Pioneer Have Services in my Town?

Pioneer provides services in the following communities: Big Bow Coolidge Deerfield Hickock Holcomb Horace Hugoton Johnson Kendall Lakin Leoti Manter Marienthal Moscow Richfield Rolla Satanta Scott City Sharon Springs Sublette Syracuse Tribune Ulysses   Please call to verify service availability at a specific address.

December 29th, 2015|

What about Satellite Internet?

Satellite offers video, of course, but it cannot offer robust broadband Internet service because the subscriber can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds for user generated content.​

December 29th, 2015|

I’ve heard that wireless broadband like hotspots can deliver the same quality of services as fiber?

No. Wireless broadband is subject to spectrum availability – the cost of which limits the bandwidth, and hence the applications it can provide. These wireless technologies cannot deliver high definition television – and, in fact, they have trouble delivering standard television. And HDTV is only one of the many high-broadband applications now being developed for [...]

December 29th, 2015|

Do I Have to Have Phone Service?

​In our regulated exchange areas we participate in a national tariff that regulates broadband services. This tariff requires us to charge a significantly higher fee if people do not have a phone line. In these areas, we are happy to provide customers with the option to have Internet without the phone line, but we must [...]

December 29th, 2015|

What’s the difference between 10Mbps, 25Mbp, and 50Mbps?

The difference between 10mbps, 25mbps, and 50mbps is the amount of bandwidth (speed) they each provide. Each tier permits you an amount of speed in which you can use to download content off the internet. The total bandwidth given is only suited for a certain amount of devices connected to the internet (Wi-Fi) line. For [...]

December 9th, 2015|

How many devices can I stream online while on 10Mbps?

We have just the right tool to help you determine this! Go here to check out our "How Much Internet Speed Do You Need?" calculator. Keep in mind how many lanes your using on YOUR Internet Freeway... The more new devices you get, the more bandwidth you begin using. Click here to view the Top [...]

December 9th, 2015|

How do I know what Router to get? Aren’t they all the same?

Routers essentially perform the same function but are not created equal. Routers have two major categories, with and without wireless capabilities. Routers are rated as to how fast they transmit data and how compatible they are with a particular piece of peripheral equipment. Wireless routers in particular are rated as to what speed they can [...]

December 9th, 2015|

What makes routers so important?

Routers are like cars. All cars have the same basic functions of getting you from point A to point B. Some cars are small and slow and can only hold one or two people. Some cars are large and fast and can hold 6-8 people. Routers are similar to cars. Your internet depends on your [...]

December 9th, 2015|