Features

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Hosted PBX provides a wealth of features and capabilities to make your business more productive. They include:

  • Web portal enables users to manage calls, faxes, and voicemails; administrators have powerful features to configure business-level features
  • Desktop and mobile client/app enable instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
  • Outlook integration, click-to-dial, and voicemail-to-email integrates Hosted Voice into how you work every day
  • Call Manager allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
  • Auto Attendant is highly flexible and works in tandem with music-on-hold to play music or messages
  • Call logs provide a detailed record of your business’s usage; also deploy account codes to track at a greater depth
  • Optional features include contact center capabilities, call recording, and audio conferencing
User Features Basic Standard Premium
Caller ID with Name tick mark tick mark tick mark
Speed Dial, Short Codes, Intercom Codes tick mark tick mark tick mark
Automatic Call Back, Automatic Recall  tick mark  tick mark  tick mark
Multiple Call Appearances, Call Waiting, Call Transfer  tick mark  tick mark  tick mark
Call Hold, Park, Pickup  tick mark  tick mark  tick mark
Paging/Intercom Features  tick mark  tick mark  tick mark
Shared Line Appearance  tick mark  tick mark
End User Web Portal  tick mark  tick mark
Voicemail  tick mark  tick mark
Do Not Disturb  tick mark  tick mark
Contact Management  tick mark  tick mark
Click to Dial  tick mark  tick mark
Desktop Client  tick mark
Mobile Apps – iOS and Android  tick mark
Voicemail Transcription  tick mark
Video Chat  tick mark
Call Jump  tick mark
CRM Integration  tick mark

Business Level Features Include:

Admin Portal  tick mark     Music on Hold  tick mark     Account Codes  tick mark     Multi-Line Hunt Groups tick markCall Pickup Groups  tick mark     Call Logs  tick mark     Auto Attendant  tick mark

A la Carte Extras:

Premium Attendant  tick mark     Audio Conferencing  tick mark     ACD (Call Center) Agent Seat tick markReceptionist Soft Console  tick mark     Call Recording  tick mark     ACD (Call Center) Supervisor Seat  tick mark