Keeping You Informed

We want you to be in the know! At Pioneer Communications, we are committed to providing accurate policy and legal information for all of our customers. You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.

Review PDFs of our complete Terms and Conditions and Privacy Policy, or visit key topics below.

Acceptable Use Policy

Read our policy about how to properly use the Pioneer Communications network as well as information about inappropriate use and misuse of the the network.

CALEA Compliance

In compliance with CALEA, Pioneer Communications’ equipment, facilities and services have surveillance capability to assist law enforcement.

Copyright Infringement

Learn more about your rights and the actions Pioneer Communications is required by federal law to take if copyright infringement claims are filed.

Internet Fraud Complaints

Visit official government web resources to report and learn about internet fraud.

Lifeline and Tribal Link Up Guidelines

Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.

Cookies and other Tracking Technologies

Information on the use of technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information.

Network Disputes & Pricing

Pioneer Communications belongs to an alliance of independent cable providers striving to retain flexibility and fair pricing in cable television programming. To learn more, visit

Network Management Policy (Net Neutrality)

Pioneer Communications believes in being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).

Privacy Policy

Pioneer Communications is committed to your privacy. Review our policy on how we store, protect, and distribute your personal information.

Red Flag Compliance

Pioneer Communications actively works to detect, prevent and mitigate identity theft.

Terms of Use

Read our terms of use and conditions for Pioneer Communications products and services.

CPNI Notice

View more information on how we are committed to respecting the privacy of our customers and members.

CPNI Statement

Information about FCC rules and regulations implemented pursuant to Section 222 of the Communications Act of 1934.


Important advisory from the National Cybersecurity & Communications Integration Center regarding phishing attempts.

The services offered under the Pioneer DSL Access Services Wholesale Pricing Plan are provided at wholesale rates to wholesale customers only under the conditions listed herein. By clicking “DSL Access Wholesale Pricing Plan” I acknowledge that wholesale pricing is available only to wholesale customers and not retail customers.   DSL Access Services Whole Pricing Plan

Legal Disclaimer

Pioneer Communications’ website design and contents are copyright 1998 – 2015, all rights reserved. Material contents of Pioneer Communications’ website may not be published, rewritten, redistributed, or broadcast. Pioneer Communications provides “hyperlinks” to other Internet websites that contain information created, published, maintained, or otherwise posted by institutions, or organizations independent of Pioneer Communications. Pioneer Communications does not endorse, approve, certify, or control those external web sites and the company does not guarantee the accuracy, completeness, efficacy, or timeliness of information located at those sites. Use of any information obtained from those web sites is voluntary, and reliance on that information should only be undertaken after an independent review of its accuracy. Reference on Pioneer Communications’ website or any “link” to external website to any specific commercial product, process, or service by trade name, trademark, service mark, or otherwise does not constitute or imply endorsement, recommendation, or favoring by Pioneer Communications. If you have any questions you may call the Webmaster at 620.356.3211 or email at