How do I know if I am eligible?
The program includes income-based eligibility criteria.  These criteria are based on the poverty guidelines updated periodically in the Federal Register by the U.S. Department of Health and Human Services (HHS) under authority of 42 U.S.C. §9902(2).  For eligibility in the state of Kansas, the total household income must be at or below 150% of the federal poverty guidelines published yearly by HHS.  Customers eligible under the Lifeline Program criteria, are required to self-certify such eligibility.  The present income-based eligibility criteria are as follows:

Note:  The U.S. Department of Health and Human Services has extended the 2009 poverty guidelines until at least May 31st, 2010. Please use the 2009 poverty guidelines above (adjusted for Kansas residents) for income eligibility until further notice.

Additionally, you are eligible if you participate in one of the following programs:

• Food Stamps
• Medicaid
• Supplemental Security Income (SSI)
• Temporary Assistance for Needy Families (TANF)
• Free School Lunch Program
• Head Start (must meet its income qualifying standard)
• BIA General Assistance
• United Tribes Food Distribution Program

How do I apply to receive Lifeline discounts?
To utilize this program, please visit any Pioneer Communications customer service location. Be sure to bring with you any documentation that would provide evidence to support your eligibility based upon the above outlined eligibility requirements. Examples of this would be as follows:

• Prior year state or federal tax return
• Three consecutive months of statements for any of the following:
      - Paycheck stub or current income statement from an employer;
      - Social Security Administration statement of benefits;
      - Retirements/pension statement of benefits;
      - Veterans Administration statement of benefits;
      - Unemployment/Workman’s compensation statement of benefits;
      - Divorce decree or child support documents.

Download the Lifeline Service Program Request Form (Adobe Acrobat PDF).

For more information about the Lifeline Service Program, please view our Frequently Asked Questions (Adobe Acrobat PDF).  Or call or visit your local Pioneer Communications office.