Select Your Long Distance Company

You need to select a Long Distance Company to complete your long-distance calls. You will need to select a Long-Distance Company for both IntraLATA calls and InterLATA calls. IntraLATA calls are those calls made to places inside the (620) and (316) area codes; for example, calls to Garden City, Kansas, and Wichita, Kansas. InterLATA calls are those calls made to places outside the (620) and (316) area codes; for example, calls to Kansas City, Kansas, and Chicago, Illinois.

Direct Dialed

Calling Card (from any telephone)

Operator-Assisted Calls
(Collect, third number, person-to-person, etc.)

Operator-Handled Calls
(Credit for poor connections,
wrong numbers, or cut-off calls)

Directory Assistance

Terms

Slamming
Slamming is a deceptive practice in which your lang-distance service is switched without your knowledge or permission. If you have been slammed, a Pioneer Communications representative will help you switch back to your preferred provider.

Cramming
Cramming occurs when charges are added to your telephone bill for products or services you did not order or may not have received. Pioneer Communications can remove the disputed charge, but the customer should also call the service provider to insure charges do not recur on future bills

Pay Per Call (900)
Some companies offer a variety of informational services using phone numbers beginning with 900. There is usually a charge for calls to these numbers. The price and content of these services are established by the companies providing the information.
Your local exchange and long distance service cannot be disconnected or interrupted as a result of your failure to pay for disputed pay-per-call charges. You access to 900 services may be involuntarily blocked for failure to pay legitimate pay-per-call charges.

Restricting Calls to the 900 (Pay Per Call)
In all Pioneer locations, residence and business customers may, if you wish, restrict calls that can be made from your telephone line(s) to information service program numbers that begin with a 900 prefix. This restriction is available at no charge.

Helpful Tips

• If your long-distance provider has been changed, a switching charge will appear on your bill, along with the name of your new long-distance company.

• Ask questions. If you receive a cal, make sure you understand the offer. Ask for their name, address and phone number. Know what you will have to pay and ask what you will receive.

• Educate family members and office staff. Let everyone in your household or office this is likely to answer the phone know who is authorized to make decisions about your telephone service. Slammers often target children, babysitters, housekeepers and receptionists.

• Read the fine print. Slammers often distribute contest or sweepstakes forms, which contain fine print switching your telephone service. Never fill out entry forms without reading them carefully.

• If you think you have been slammed or crammed call Pioneer Communications at 1-800-308-7536. A Pioneer customer service representative will serve as your advocate and help you switch back to your preferred provider.

• Call us for more information about other ways Pioneer Communications can help protect your account to prevent further changes without your permission.