It’s a good idea to periodically check your home’s internet speed to see if it’s performing as expected. If not, you may have issues to address such as an outdated or poorly located router. Remember, the number of Mbps listed when you sign up for any internet plan are “up to” speeds; no speed can be guaranteed.
You can quickly check your speed using these steps:
1. Go to speedtest.pld.com and do a speed test. In seconds, your download and upload speeds will be displayed.
2. Next, unplug the Broadband internet cable from the back of your router and plug it directly into a laptop or desktop PC.
3. Run the speed test again to see what your speeds are without the router. (Be sure to plug the cable back into the router.)
Space out the tests over a few days, and at varying times of day, to get an accurate measure of your internet connection. You’ll note that most of the focus of these tests is on download speed, which is key to activities such as streaming video. But upload speed can also be important if you share a lot of photos/videos or play online games.
If your internet speeds are faster without your router, you may want to try adjusting its location. For the best signal and coverage, put your router in an open space near the center of your home. Keep it away from thick walls made of brick or concrete, and make sure it’s not around metal items which can reflect Wi-Fi signals. Should these steps not help, you may need a new router.
Think it’s time to upgrade your internet? Call 1-800-308-7536 for details on our internet plans, including download and upload speeds.