When your landline phones are not working correctly, Pioneer Communications recommends you try these tips to troubleshoot the problem:
- Make sure all of your phones are hung up.
- Unplug anything from the wall jack that is plugged into your phone line (telephones, answering machines, computers, etc.), so everything is unplugged at the same time. Get a working “corded” phone and plug it into the jack. If you have a dial tone, continue to plug in another phone and listen for the dial tone. If you don’t have a dial tone after plugging in the next phone into the jack, that may be the phone causing the problem.
- It is possible that you may have had a power surge and by simply unplugging all the equipment and waiting about 10 seconds to plug the phone back into the jack, that a dial tone is restored. Continue to plug in your other phones, one at a time, and check for dial tone each time.
- If you have a cordless phone, it could be the battery that is low which shorted out the telephone line. By unplugging all equipment, the dial tone may be restored. After plugging in a corded phone and dial tone is restored, wait until the cordless phone has a full battery charge before plugging it into the telephone jack.
If you need help getting your phone problems resolved, give us a call at 1.800.308.7536.