Posted October 5, 2017

Fall Sun Outages

Fall Sun Outages: October 5-13

An astronomical phenomenon called sun outage disrupts cable TV service twice a year. You can expect sun outages from October 5-13, between 8 a.m and 5 p.m.

For those of you who are interested in astronomy, solar outages occur around the spring and summer equinoxes. At these times, the sun’s low path in the sky takes it directly behind a communication satellite that transmits signals to a station on earth. The sun’s rays interfere with the signals between the communication satellite and the earth station.

Our customers may notice the effects of the solar outage — blocks or momentary freezing on your TV. You might even lose certain channels for a little while. Unfortunately, there is nothing we can do to prevent the mighty sun from interfering with your live TV viewing. The outages should last no longer than 15 minutes per day.

How will this affect me?

For about 10-20 minutes each day, at some point between 8:30 a.m. and 3:30 p.m., you may experience some degree of tiling, pixelation, poor audio, or other reception issues. Your internet and/or phone service will not be affected.

When do sun outages occur?

The outages may occur for about 10-20 minutes at the same time each day during the outage period.

What should you do?

If you only experience interruptions in your television service during the timeframes listed above and the issues subside after a brief time, there is nothing you need to do.