Posted March 18, 2020

Coronavirus information

To Our Members and Customers,

The safety and well-being of the communities we serve, and our employees is of utmost importance. As part of that commitment, we wanted to take a moment to share our current stance and practices as it relates to the Coronavirus (COVID-19) outbreak.

In short, we are monitoring the situation closely, reviewing our current practices and adjusting our course of business based on current State and Federal recommendations.

Most of the work we do to provide you services can be done with little or no face to face contact. Please keep the following in mind:

As of the afternoon of Tuesday, March 17, 2020, we closed our offices to walk-in traffic.
A large portion of service troubles can be address remotely. Please continue to call us at 620.356.3211.
Many office visits can also be eliminated by a phone call to 620.356.3211.
Payments can be made securely via the following methods:

  • Online at www.pioncomm.net
  • Via phone at 620.356.3211
  • Mail
  • Payment drop boxes are located at all locations

We cannot send a technician to a location where anyone has a contagious illness. When you call in for a service issue, we will ask you if everyone is healthy. Should the answer be no, there may be steps we can take to resolve your issue without entering your home.

Appointments for new services are scheduled days in advance. If you develop a contagious illness near the date of your appointment, we ask that you contact us to reschedule the appointment so that we do not expose our technicians or contribute to the spread of the illness.

In the coming weeks, many in western Kansas will be affected either directly or indirectly by COVID-19. Pioneer Communications is committed and focused on serving and supporting our communities and our 20,000 customers in western Kansas. While we always regret missed opportunities to visit with you in person, your safety, along with our employees’ safety, is our utmost priority.

Be Safe,

Catherine Moyer
Chief Executive Officer