Because they are two completely separate services. We have to provision the line for each specific service whether it is StreamTV or Internet separately, therefore there is a charge for each.

More than likely this is due to your first bill being prorated. It depends on when your service was actually installed and how close that installation was to our next monthly billing cycle cutoff date.

If you would like to change your EasyPay online account password call our customer service team at 1-800-308-7536. 

If your bill has been prorated, this normally refers to a calculation according to the specific amount of service that you have used during the month. Example: If you sign up for service on the 15th of the month, your bill would be prorated to approximately half of your monthly bill. 

If your payment is late, or if your service has been disconnected, we recommend you deliver your payment by check or cash directly to your local Pioneer Communications office, where your payment will be posted immediately.

Telephone service is a lifeline utility, so all monies will be applied to your telephone account balance first, and additional monies will be applied to your video and/or Internet account.

Your payment will be applied to your account within two business days.

When you make your payment to your EasyPay account by credit or debit card you will receive a confirmation number. Keep the confirmation number in a safe place until you know the payment was posted to your account. If your payment is not posted within the 48-hour period, please call our Customer Service department at 1-800-308-7536, so we may assist in researching the payment.

Once you register online to activate your EasyPay account, you will be able to log into your account over a secure, encypted connection and manage the payment of your bills via this webpage. 

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

You will need to complete an application to change the name on your account. If a new person will be establishing service, a deposit of credit letter will be required along with the application. A name change due to marriage, divorce, or court order, requires a copy of the appropriate document.

Yes. Click on "Pay My Bill" at the top of the page in the blue bar, from there you can login or register for Ebill to access and pay your bill online.

That’s Easy! The customer has the option to schedule payments, just click the "Pay My Bill" link at the top of the page . Once you are logged in, click on the "Payment Portal" link on the left, then click  the "Add Auto Pay" button. Paperless Billing can also be set-up while you are logged in, simply checkmark the Paperless Billing box. It's that simple! If you have any issues setting up the automatic payment or paperless billing please call your local Pioneer Communications office during business hours and we'll be happy to help.