Accounting / Billing

Because they are two completely separate services. We have to provision the line for each specific service whether it is StreamTV or Internet separately, therefore there is a charge for each.

More than likely this is due to your first bill being prorated. It depends on when your service was actually installed and how close that installation was to our next monthly billing cycle cutoff date.

If you would like to change your EasyPay online account password call our customer service team at 1-800-308-7536. 

If your bill has been prorated, this normally refers to a calculation according to the specific amount of service that you have used during the month. Example: If you sign up for service on the 15th of the month, your bill would be prorated to approximately half of your monthly bill. 

If your payment is late, or if your service has been disconnected, we recommend you deliver your payment by check or cash directly to your local Pioneer Communications office, where your payment will be posted immediately.

Telephone service is a lifeline utility, so all monies will be applied to your telephone account balance first, and additional monies will be applied to your video and/or Internet account.

Your payment will be applied to your account within two business days.

When you make your payment to your EasyPay account by credit or debit card you will receive a confirmation number. Keep the confirmation number in a safe place until you know the payment was posted to your account. If your payment is not posted within the 48-hour period, please call our Customer Service department at 1-800-308-7536, so we may assist in researching the payment.

Once you register online to activate your EasyPay account, you will be able to log into your account over a secure, encypted connection and manage the payment of your bills via this webpage. 

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

You will need to complete an application to change the name on your account. If a new person will be establishing service, a deposit of credit letter will be required along with the application. A name change due to marriage, divorce, or court order, requires a copy of the appropriate document.

Yes. Click on "Pay My Bill" at the top of the page in the blue bar, from there you can login or register for Ebill to access and pay your bill online.

That’s Easy! The customer has the option to schedule payments, just click the "Pay My Bill" link at the top of the page . Once you are logged in, click on the "Payment Portal" link on the left, then click  the "Add Auto Pay" button. Paperless Billing can also be set-up while you are logged in, simply checkmark the Paperless Billing box. It's that simple! If you have any issues setting up the automatic payment or paperless billing please call your local Pioneer Communications office during business hours and we'll be happy to help.

Capital Credits

The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative.  Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.

Pioneer Communications customers who are eligible for cooperative membership must live in the Pioneer Telephone Association, Inc. service area, which includes these communities in Kansas: Big Bow, Coolidge, Deerfield, Hugoton, Johnson, Kendall, Lakin, Manter, Moscow, Richfield, Rolla, Ryus, Satanta, Syracuse and Ulysses, also rural Baca County, Colorado.  Customers in these areas must subscribe to telephone, Internet or StreamTV service to qualify for membership.

Each scenario may vary based on the member’s situation.  If a change needs to be made to the membership name, Pioneer Communications requires legal documents to support the change. Please provide original documents.  The original documents will be returned to you upon request.  Please contact us with any questions concerning your capital credit allocations.

Pioneer Communications is a not-for-profit cooperative that is owned by its members. Capital credits are one of the many benefits of membership in the cooperative. At the end of each year, any excess operating margins are allocated to Pioneer’s members that received service during that year in the form of capital credits. The amount of excess operating margins, if any, varies every year. Capital credits are generally either allocated as equity on the cooperative’s books to accounts associated with each member, or distributed as a cash patronage refund.

NPVD is an acronym for Net Present Value Differential or Discount.  This is the difference between the total amount of capital credits retired and the amount actually distributed by check or applied to your Pioneer Communications account. It represents the net present value discount amount for the time value of money retired. In other words, this equates a dollar being retired today to the value of a dollar retired in the future, typically 20 to 25 years in the future.

This amount is not held in an account, but is reinvested to support operating activities, growth and capital investment. The discounted amount of the NPVD is tracked and accumulated annually by the Cooperative for each member. This amount will be used, in combination with any current outstanding patronage balance, to determine each member’s relative ownership percentage in the Cooperative as of the dissolution date. That percentage will then be used to determine each member’s share of the net remaining assets that will be distributed upon dissolution of the Cooperative.

The Cooperative may specially retire capital credits when it receives proper written notification that a member or former member has died.  Upon request from the appropriate representative of the member and receipt of the appropriate documentation, the cooperative will pay the estate at a discounted rate, which is the Net Present Value Discount (NPVD.)

For residential service accounts, capital credits are generally not taxable. For businesses (which includes rentals), according to Internal Revenue Service guidelines, members receiving capital credits checks in excess of $600 are required to complete the IRS’ Form W-9.

When capital credits are retired, meaning a check has been issued and mailed to the member’s address on record, the cooperative sometimes receives returned mail marked “undeliverable.”  In the event that Pioneer Communications has unclaimed capital credits, a letter will be sent to the membership in an effort to locate those members with unclaimed capital credits.  It is important update your mailing address to ensure you receive future capital credit checks.

No. Capital credits allocations are simply a record of your pro rata share of the margins. Since the capital is not held in an account and is reinvested to support the operations and growth of the business, the entire balance cannot be retired to you at once. There is no legal obligation imposed on the Cooperative to retire capital credits or to pay out the balances in full. The method, amount and timing of capital credit retirements is at the sole discretion of the board of directors.

Allocated capital credits remain on the Pioneer Communications books in your name and account number until they are retired. Capital credit retirements (payments) are made years after capital credits have been allocated. Please notify Pioneer Communications of your new mailing address.

A negative amount of capital credits allocated will decrease the amount in your capital credit account.  Pioneer Communications uses margins (i.e. capital credits) to fund the operating activities and upgrades to your infrastructure and equipment.  The negative capital credit allocation happens when expenses are more than the margins.

Each year the board of directors reviews the financial status of the cooperative to determine whether a refund is feasible and if so, how much.  While capital credits are allocated every year, they are not automatically retired or refunded to the members every year.  Pioneer Communications uses margins (i.e. capital credits) to fund the operating activities and upgrades to your infrastructure and equipment, with the intent of repaying this capital to the members in later years.  The Board of Directors strive to operate in a prudent business manner so that the member-owners will continue to have the very best telecommunications services possible at the lowest cost consistent with sound economy and good management.

Allocated Capital Credits are amounts entered on to the cooperative’s permanent financial records representing each member’s pro rata share of annual excess operating margins. Every year, Pioneer’s Board of Directors reviews the financial health of the cooperative and determines whether any previously allocated Capital Credits will be paid out to members. Capital Credits that are paid out to members are referred to as retired Capital Credits.

It is the return of members’ capital credits. Retiring capital credits is a way of ensuring that each generation of members pays its own way. Pioneer Communications operates on an at-cost or nonprofit basis by annually allocating to each member, based on the member’s purchase of services, operating revenue remaining at the end of the year. Later, as finances permit, these allocated amounts, or capital credits, are returned to members, by check.

Pioneer Communications sends a notice to members each year showing the amount that has been allocated to them based on the amount billed for their telecommunications services and the associated gross margin during that year.

Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”

You begin accumulating capital credits when you begin receiving telecommunications services. Members receive a statement annually detailing the status of their capital credit accounts.

Fiber

If you are a high speed Internet customer with Pioneer, you will no longer need a modem. Better yet, you will now have access to more bandwidth allowing you to increase your internet speeds. Other than that, everything should stay the same. 

Customer FTTP Migration Steps

Fiber-To-The-Premises (FTTP) provides internet access by running fiber optic cables from our office directly to your home or business, facilitating faster speeds. Fiber optic cables need less servicing overall and provide the quickest data possible. To integrate Fiber into your home, it is necessary to complete the following steps:

1. Engineering & Staking

2. Main Line Conduit Construction

3. Service Conduit Construction

4. Main Line Fiber Installation

5. Service Drop Fiber Installation

6. Main Line Fiber Splicing

7. Service Drop Fiber Splicing

8. AC Power Connection (ONT)

9. Install ONT/Turn-up Services

10. Schedule Transition of Customer Services

11. Complete Transition of Customer Services

Yes, a box called an Optical Network Terminal (ONT) will be mounted on the exterior of your house. It contains the electronics that convert a signal of light from the fiber into usable phone and Internet. The ONT measures 12˝ x 10˝ x 4.˝ In addition, there will be a box installed at your home or business to supply power to the ONT. This box will also contain a battery back-up in case of a power outage. It measures 9.25˝ x 6.25˝ x 3.5.˝​

Pioneer has already begun the process of installing fiber-optic cable to homes and businesses throughout our service areas. We plan to continue construction and fiber build across our exchanges. Service activation will happen in phases and you will be contacted prior to the upgrade of your fiber connection. If you would like for your area to be built out in the next phase, please call us to let us know and have your friends and neighbors do the same!​

Don’t be fooled! It is true that most cable and DSL networks use some fiber. In these networks, the fiber carries the signal close enough to homes so that copper can carry it the rest of the way. However, this approach requires expensive, difficult-to-maintain electronics at the point where fiber meets copper. The available bandwidth is far less than an all-fiber network. And these halfway approaches do not allow symmetrical bandwidth – cable and DSL systems can’t upload information​

We have no reason to believe that innovation in Internet applications and services will ever slow down – in fact, all signs point toward their acceleration as high-definition video, telemedicine, distance learning, telecommuting and many other broadband applications come to market. Only fiber to the home is going to be able to deliver the bandwidth we are going to need far into the future.​

​Fiber to the home networks are now available to nearly one-fifth of North American households, with more than seven million of them connected and receiving Internet, voice and/or television service via FTTH.​

Currently, Pioneer has converted Ulysses, Hugoton and Lakin to Fiber. 

Connecting homes directly to fiber optic cable enables enormous improvements in the bandwidth that can be provided to consumers, both now and for many more decades of accelerating bandwidth demand. While cable modems generally provide transmission speeds of anywhere between five and 50 megabits per second on the download (and are generally much slower when uploading), current fiber optic technology can provide two-way transmission speeds of up to 1 gigabit per second, with 10 gig systems now coming to market and even higher bandwidth fiber networks now being developed. Further, while cable and DSL providers are struggling to squeeze small increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”​

Optical fiber is a hair-thin strand of glass, specially designed to trap and transmit light pulses. The fiber uses light instead of electricity to carry a signal. It is unique because it can carry high bandwidth signals over long distances without signal degradation, and it can provide those signals simultaneously in both directions – upload and download. Copper media can also carry high bandwidth, but only for a few hundred yards – after which the signal begins to degrade and bandwidth narrows. Optical fiber has been used in communications networks for more than 35 years, mostly to carry core telecom traffic from city to city or country to country.​

Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as telephone wires or coaxial cable. Fiber to the home is a relatively new and fast growing method of providing vastly higher bandwidth to consumers and businesses, and thereby enabling more robust video, internet and voice services.​​

Internet

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

What should I do if my internet isn't running fast enough?

Problem: The speed doesn’t seem fast enough.

Run a speed test

  1. Connect an Ethernet cable directly from your modem to your computer (testing with Wi-Fi can significantly impact your results).
  2. Click Here, then click “GO” in the circle that appears on your screen.
  3. We recommend that you run the text several times, at different times of day for an accurate sampling.
  4. Please let us know if your download speed does not reflect the tier of service to which you subscribed.

What could adversely affect my test results?

  1. Run the speed test over a wired connection directly to your modem. Performance over a Wi-Fi network is greatly impacted by a number of things not within Pioneer’s control. Try connecting directly to the modem before running your speed test.
  2. Multiple devices on the same connection in your household could affect the reading. Try to run the test at a time when the only running device is the computer you are using to run the test.
  3. Run the speed test at different times of day. If you test during the hours with the highest network traffic, there is no way to guarantee your speed unless you subscribe to a dedicated connection.
  4. What is the age of your computer? Just like all technology, computers and equipment advance at a rapid pace. It is possible that if you use an older computer, it will be unable to fully utilize the speeds delivered over your internet connection.
  5. Make sure all programs are closed on your computer before running the test. If any programs were running when you ran the first test, shut down all programs and run the speed test again to see if it affects your results.
  6. Re-start your device to ensure an accurate reading. Try to run the speed test right after re-starting your computer, or check your Task Manager to shut down any active processes before running the test.
  7. If you have a firewall installed on your computer, it could affect the reading. Close down your firewall temporarily while you run the speed test and turn it back on when you finish.
  8. Virus and malware could also impede your computer from running at full speed. Be sure that you keep your computer protected from these malicious programs by installing virus and malware protection.

Pioneer provisions our modems and engineers our network to provide our customers the speed to which they subscribe. However, we cannot guarantee that you will achieve those speeds at all times, which is why the service is advertised as “up to” a specific level.

If you have run the speed test and are not completely satisfied with the results, please let us know so that we can ensure your service is properly provisioned and working correctly. Call us at 1-800-308-7536.

What if I can't get online?

Problem: I can’t get on the Internet

Reset your Modem

  1. Unplug the power cord from the back of your modem
  2. Count to 15
  3. Plug it back in.
  4. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  5. If this doesn’t work perhaps there is a temporary outage.
  6. Or if you have a Wi-Fi router you can try the troubleshooting steps for that item.

Reset your Wi-Fi Router

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Turn off your computer(s).
  2. Unplug the modem’s power cord.
  3. If a router is connected, unplug the routers’ power cord.
  4. Check for loose cables.
  5. Plug in the modem.

Check for service outage

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Wait 15-30 minutes and try to get on the internet again.
  2. Visit our website for outage information.
  3. Call us at 1-800-308-7536
  4. In some cases service is interrupted for non-payment. If you think this may be the reason for the outage, call us at 1-800-308-7536.

Pioneer provides services in the following communities:

Big Bow
Coolidge
Deerfield
Hickock
Holcomb
Horace
Hugoton
Johnson
Kendall
Lakin
Leoti
Manter
Marienthal
Moscow
Richfield
Rolla
Satanta
Scott City
Sharon Springs
Sublette
Syracuse
Tribune
Ulysses

Pioneer Communications Coverage Map

Please call to verify service availability at a specific address.

Satellite offers video, of course, but it cannot offer robust broadband Internet service because the subscriber can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds for user generated content.​

No. Wireless broadband is subject to spectrum availability – the cost of which limits the bandwidth, and hence the applications it can provide. These wireless technologies cannot deliver high definition television – and, in fact, they have trouble delivering standard television.
And HDTV is only one of the many high-broadband applications now being developed for our broadband future. Wireless will always be a useful mobile application adjunct to FTTH.​

​In our regulated exchange areas we participate in a national tariff that regulates broadband services. This tariff requires us to charge a higher fee if people do not have a phone line. In these areas, we are happy to provide customers with the option to have Internet without the phone line, but we must do so at a higher rate.

The difference between 10mbps, 25mbps, and 50mbps is the amount of bandwidth (speed) they each provide. Each tier permits you an amount of speed in which you can use to download content off the internet. The total bandwidth given is only suited for a certain amount of devices connected to the internet (Wi-Fi) line.
For example, Sue cannot have the 10mbps if she streams Netflix while her husband surfs the internet with his tablet and her daughter is in the other room downloading pictures to Instagram. She needs more bandwidth to meet the needs of her families desires. So, Pioneer saves the day with their 25mbs tier that is well- suited for every average household around Southwest Kansas.

For an easy way to figure the amount of bandwidth you and your family needs, try our “How Much Speed Do You Need” calculator.

We have just the right tool to help you determine this! Go here to check out our “How Much Internet Speed Do You Need?” calculator.

Keep in mind how many lanes your using on YOUR Internet Freeway…

The more new devices you get, the more bandwidth you begin using.

Routers essentially perform the same function but are not created equal. Routers have two major categories, with and without wireless capabilities. Routers are rated as to how fast they transmit data and how compatible they are with a particular piece of peripheral equipment. Wireless routers in particular are rated as to what speed they can transmit data and also how far that data can be transmitted and its ability to transmit through certain barriers like walls and floors. Our team at the Pioneer Tech Center are happy to help with any router questions and sales.

Routers are like cars. All cars have the same basic functions of getting you from point A to point B. Some cars are small and slow and can only hold one or two people. Some cars are large and fast and can hold 6-8 people.

Routers are similar to cars. Your internet depends on your router. Some routers transmit data slow, some transmit it fast. Some routers can support 1 connected device, some routers can support up to 15 connected devices. Your internet experience is extremely dependent on the quality of your router. If you need help picking one out visit the experts are our Tech Center.

If unable to access the internet there could be a plethora of reasons you can’t connect. Issues can range from issues inside your home and out.

Here are a few simple troubleshooting steps:
1. If you have multiple devices connected to the internet, check and make sure your device is not the only device not connecting. If it is the only device not connecting, try to power cycle your device.

2. Check the physical connection from the wall/ modem to your wireless router. Make sure all cables are seated properly.

3. Powercycle your modem, if applicable, and your router. Power cycling often helps to reestablish an internet connection.

In short, the internet is hard. If none of these options get you connected, please call our troubleshooting line at 620.356.4638 and we will be happy to assist you.

Your modem is the gateway that sits between your equipment and Pioneer Communications’ equipment. It simply translates the digital signal that runs on copper, coax, or fiber cables and turns it into a signal that your router and devices can understand.

We have a variety of Internet Services available for both residential and business customers located in the city or rural areas. Depending on your location we have fiber, cable modem, dsl, and point to multi-point connections to deliver Internet to you or your business. Speeds vary among these connections, but most range from 10 Mbps download/1 Mbps upload to 50 Mbps down/10 Mbps up. to find the exact technology and speed that will work best for you, click here to select your location and view your options and pricing.

There are a lot of factors that will affect your Internet speeds. The computer you are using, its processor, how many programs you have opened at the time you are on the Internet and/or whether your computer has been infected with spyware or viruses–these can all effect your Internet speed.

The overall traffic on the Internet can also effect your Internet speed.

The number of devices sharing the same network as well as potentially faulty external devices, such as routers, can affect performance.

Click Here to watch a video on how internet speeds work.

Locations

We offer Internet, StreamTV, WiFi360 and Phone services near:

  • 67558
  • 67836
  • 67838
  • 67851
  • 67855
  • 67857
  • 67860
  • 67861
  • 67862
  • 67863
  • 67870
  • 67871
  • 67877
  • 67878
  • 67879
  • 67880
  • 67951
  • 67952
  • 67953
  • 67954

Select your city to see packages available in your area.

 
City Rural

Other

EasyPay is an online service that allows you to access your Pioneer Communications bill via the Internet. With EasyPay you are able to print copies of past bills, monitor charges to your account and make payments via credit card or debit card.

In addition to EasyPay online, you may also make payments to your account by phone; to access EasyPay by phone, dial 1-888-644-EPAY.

We can help resolve your after hours questions, if you would contact our Call Center at 620-356-4638, or call us toll free at 1-800-308-7536.

Yes! Pioneer Communications is very proud to support many high school students in southwest Kansas with a number of different Scholarships. Visit our Scholarship page to learn more.

We are happy to visit with you about your donation/sponsorship requests. Please submit those requests and view our donation/sponsorship guidelines on our Sponsorship page.

Yes, Pioneer Communications sponsors many events throughout the year in Southwest Kansas. If you have an event you would like us to sponsor, please fill out and submit our Sponsorship form online to be considered.

All basic installation fee services are $35.00. Other upfront charges on services can vary depending on what your requesting for service. For example: installation of a TiVo Whole Home DVR could carry with it an installation fee of up to $80.00.

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

Phone

What communities and phone numbers are included in the expanded regional calling area?

Under the Pioneer Communications Advantage plan, local telephone customers are able to call more than 50 communities in 17 counties across southwestern Kansas as part of the expanded regional calling area. Calls to these areas, within the allotted minutes made available with your monthly basic service, no longer require a long distance call. Please view the Pioneer Advantage brochure for a complete list and map of communities included in the expanded calling area.

I typically place more than 4 hours of calls within the expanded regional calling area each month. Can I upgrade my service to package with more minutes?

Yes. The Advantage Standard plan that is included with your monthly basic service offers up to 4 hours of toll-free calls within the the expanded regional calling area. The Advantage Plus plan offers up to 7 hours of toll-free calls within the the expanded regional local calling area, and the Advantage Premium plan offers up to 11 hours of toll-free calls within the the expanded regional calling area. You may upgrade your service plan at any time for an additional monthly service fee.

What is the cost if I happen to use more than the allotted number of monthly minutes while making calls within the expanded regional calling area?

Additional minutes used outside of the allotted monthly packages will be charged at the affordable rate of only $0.08 per minute.

How can I tell how many minutes I have used each month?

The telephone statement you receive at the close of each month will present you with the number of expanded area calling minutes you were allotted, the number of expanded regional calling minutes that were used, and if applicable, the number of expanded area calling minutes that were used in excess of the standard allotment.

What other services or calling features are included with my basic local phone service?

Pioneer Communications’ telephone subscribers receive basic service at a rate of $18.25 per month along with a bundle of additional calling features, including Calling Number Identification, Call Waiting, Call Forwarding, 8-List Speed Dialing, and Voice Mail, all at no additional charge.

Is there a difference in the local phone service charge for residential, business or fax service?

No, local phone service is available to all of Pioneer Communications’ telephone customers, both residential and business lines, at the rate of $18.25 per month.  Fax lines and data lines will also be charged at the basic rate of $18.25. In the case of homes or businesses with multiple lines, each access line will be charged at $18.25.

How is service billed?

Service is provided on a month-to-month basis and begins the day service is installed. Charges for installation and one month’s service are payable when service is requested. You will be billed monthly in advance of service.

A change in services provided or location will result in a service or upgrade fee. If service is discontinued due to nonpayment , the past due charge and reconnect fee will be required to reconnect service.

Billing originates from Pioneer Communications’ headquarters office in Ulysses, Kansas. Your monthly bill contains a listing of charges, credits, payments, total amount due, and due date for payment. For more information and an explanation of the charges and fees found on your bill, please contact us at 800.308.7536.

What are the charges and fees on my bill?

The following charges may appear on your monthly Pioneer Communications Bill.

  • Access Recovery Charge: On November 18, 2011, the Federal Communications Commission (FCC) adopted significant reforms to regulations concerning the recovery of eligible telecommunications carriers’ costs of providing Interstate services and access to the telephone network. In its order the FCC authorized a new per line fee, known as an Access Recovery Charge (ARC), which became effective for Pioneer Communications’ telephone service customers in July of 2012, and is subject to change on an annual basis.
  • Basic Service: This is a basic monthly service rate for dial tone, allowing you to make and receive local (non-toll) calls. Failure to pay local service rate and applicable taxes and fees will result in disconnection and loss of service.
  • Carrier Cost Recovery Fee: This fee aids Pioneer Communications in the recovery of costs associated with providing state-to-state long distance service, including expenses for national regulatory fees; this recovery fee is not an end-user tax or charge required by the government.
  • 911 Charge: A state/local government charge to fund emergency 911 services, such as fire and rescue.
  • Federal Universal Service Charge: The federal government established national programs to support universal telephone service. This fund assists with the costs of providing “affordable” services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have. Generally, the surcharge is applied per line. This rate may be adjusted quarterly. For more information on the Universal Service Fund, please visit the FCC website. 
  • Kansas Universal Service Fund: This is a charge applied as a percentage of your intrastate long distance toll charges mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge supports the Kansas Universal Service Fund (KUSF), which supports the Kansas Lifeline programKansas Relay ServicesTelecommunications Access Program as well as network enhancements and upgrades in rural areas. For more information on the Kansas Universal Service Fund, please visit the KCC website.
  • Federal, State and Local Taxes: These are excise and franchise taxes for telecommunications services assessed by the federal government, state of Kansas, and local cities and counties. Taxes will vary depending on your location.
  • Federal Subscriber Line Charge & Federal Subscriber Multi-Line Charge: This charge is a charge created and regulated by the Federal Communications Commission (FCC) that allows local phone companies to recover a portion of the costs associated with interstate access to the local phone network. The Multi-Line Charge is for individuals or businesses who have more than one line.

​You may change your long distance carrier at any time by contacting us and completing the carrier change request form. Carriers other than Pioneer will send you separate bill for long distance charges. If changing both interstate (out-of-state) and intrastate (in-state) services, both forms will need to be completed. There will be a charge for each carrier change to any number. There is no charge to initiate Pioneer Long Distance. ​

​You may contact us to change your number at any time. Changing your number may incur additional charges. 

Basic Telephone service is $18.50 per month, plus additional fees and taxes. Those additional fees include an Access Recovery Charge, Carrier Cost Recovery Fee, Federal Subscriber Line Charge, Kansas Universal Service Fund, Residential Toll Restriction and a 911 Fee. The additional taxes include, Federal, State, City, Franchise Tax (Telephone) and FUSC. All the fees and taxes combined total approximately $22.50. Therefore your total basic landline service will run approximately $41.00 per month.

If you live in our Pioneer telephone exchange area we can offer landline telephone service to you.

911
There’s a night-and-day difference in how 911 calls are handled between landline and cell phones. A landline call goes straight to the call center and they immediately know where you are. Help is on its way within seconds. Make a 911 call with a cell phone and it’s a different story. A number of hoops suddenly appear, through which you have to jump. You have to tell the dispatcher your address. If you are unable, they may not be able to pinpoint your location. If you’re in a high-density area like a condo or apartment complex, they have no way to pinpoint your location with a cell phone.

So, if there’s an intruder in your home, you can pick up a landline phone, call 911 and set it down. Try doing that with a cell phone, and you end up spending several minutes trying to tell the dispatcher your location.

Kids
If kids need to make an emergency call, they know exactly where the landline phone is, every time. It’s much faster and easier for them to call from a landline than a cell phone. They pick it up, dial 911, done. With a cell phone, they first have to find the cell phone, unlock it, find the calling app, dial 911, and then press send.

A woman suffered an asthma attack. Her son, only 6 years old had learned to call 911 in school. He was unable to give the dispatchers their exact address but the dispatchers knew exactly where the call was coming from and were able to locate their home quickly and save his mother’s life.

Natural Disasters
Cell towers can lose power or be damaged in a natural disaster. The cellular system also gets clogged much quicker than the landline system, so your chances of getting through on a landline are much better.

Voice quality
The quality of a conversation is much better on a landline than a cell phone. In fact, we joke amongst ourselves that, if cell phones were all we had and someone came along with a new invention called a landline, that person would be hailed as a hero, win a Nobel prize and sell his company for several billion dollars in much the same way that television went from wireless to cable.

No Power Outages – No need to keep it charged

Reliability, No Dropped Calls

If you are having trouble receiving a long distance call, please contact Pioneer Communications at 1-800-308-7536.  A trouble ticket will be entered and our telephone technicians will research the problem to find a solution.

Pioneer Communications has landline phone service for both residential and business customers.  Our phone service includes free voicemail, call waiting, three-way calling, call forwarding, 8-list speed dial and calling number ID.  There are more calling features available for a low monthly fee.  Pioneer Advantage allows each phone line 240 minutes each month free in our expanded regional calling area.  Pioneer Advantage has additional plans with more regional calling area minutes for a low monthly fee. Visit our phone page or call us at 1-800-308-7536.

Absolutely! We are phone system experts. We have multiple flexible and affordable options when it comes to business phone systems. Whether you are looking for premise based or hosted, we can provide a solution that fits your needs. To learn more or schedule a consultation with our sales engineer visit our business page.

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

StreamTV

Replay TV is an feature that allows us to offer up to 3 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! The possibilities are endless! Watch a video tutorial here

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.

The fast-forward feature is available when watching DVR recordings, most live TV, Restart TV or Replay TV.

Learn more about fast forward and rewind here. 

StreamTV is a service available exclusively to Pioneer Communications Internet customers.

Absolutely! As long as your device is connected to your home wi-fi connection, you can watch it anywhere around your house! Pioneer Communications also offers premium wi-fi to expand your wi-fi range to the back of your yard, your garage, wherever you want it!

Learn more about watching StreamTV on and off the Pioneer Communications Internet network

StreamTV is a full featured, streaming TV app that you download and install on your favorite streaming media devices including Apple TV, Amazon Fire TV and Android. You can access your subscription through the Pioneer Communications StreamTV app that runs on your streaming device.

1. Make sure your device software is up to date

2. Make sure the StreamTV app is up to date

3. Power cycle your device

Yes! TV Everywhere works the same as it does for digital TV customers today. The process for creating and using an account is the same, click here to learn how. If you already have a TV Everywhere account, your login information will remain the same.

Pioneer Communications StreamTV is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR plus two streams. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!

No, Pioneer Communications does not have streaming devices available for purchase in our stores. You can however order your preferred device many places online or buy in many retail locations.

It’s easy to sign up for Pioneer Communications StreamTV. Simply call Pioneer Communications to sign up at 800-308-7536 or visit your local Pioneer Communications office.

If you are not currently a Pioneer Communications customer, call Pioneer Communications at 800-308-7536 or visit your local office to sign up and receive your username and password.

Pioneer Communications StreamTV is super easy to self-install as it’s an app you just add to your favorite streaming device. For support, you can call Pioneer Communications at 800-308-7536 or check out the rest of our FAQ’s for any additional questions.

Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

Press up or down on your directional keys on your remote to change channels one at a time. Watch a video tutorial here. 

Simply go to one of the streaming devices that you have recently watched StreamTV on and push the home button to get out of the StreamTV app. This will stop that stream.

Yes. We carry all major national broadcast channels in all the areas we service.

You can utilize your smartphone or tablet as your device remote. To do so, go to the app store of your device. Download the remote control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote, and Android TV. Follow the individual instructions for the app.

Pioneer Communications StreamTV includes 2 Streams to 2 different devices and 50 hours of Cloud DVR.  Additional Streams may be added for $3 each, up to a total of 6 streams.  Additional Cloud DVR is available, the first 100 hours is $5, and addition 100 hour increments are $10 each, up to 500 hours. We recommend getting one stream for each member of your household. A minimum of 10 Mbps Internet is required. A faster speed may be needed if multiple streams will play at once.

The StreamTV app features a blue background with the Pioneer Communications "P". 

StreamTV App icon

The number of devices you can watch on is the same as the number of streams available on your account. Pioneer Communications StreamTV includes 2 streams to 2 different devices. You may purchase up to 4 additional streams, for a total of 6 streams. You can have 6 different devices on your account. If you need to log out of a device to utilize your stream on another device, navigate to the settings icon and log out.

Watch a video tutorial here

Restart TV is a great option available with select programs and channels that lets you start the program you are on from the beginning, even if it’s half over. Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning. Watch a video tutorial here. 

You can call the Pioneer Communications Help Desk at 800-308-7536 for assistance.