WiFi360 FAQs

WiFi360 is not required. You can set up your own Wi-Fi network but Pioneer will not be able to troubleshoot or help you with any Wi-Fi troubles you may have.

With the WiFi360 service, we’ll make sure you have the latest software/firmware on the device. And, when it becomes obsolete, we’ll replace it. If it breaks, we’ll replace it. If you would like to manage your own network, we offer easy tools to help you do that. If you need help, our technical phone support is open 24/7 for assistance. Our professional installation includes full wall-to-wall coverage analysis, identification of any dead zones and recommendations for the best solution.

Dead zones refer to areas within a Wifi network where signal is unreliable or absent. They can be minimized or eliminated by placing your router in an unobstructed location such as on top of high furniture or "line of sight" locations. In instances where obstructions can't be avoided, such as between floors or around walls in large square-foot homes, access points (also called extenders) can reduce or eliminate in-home dead zones so you have consistently fast Wi-Fi coverage throughout the house.

Weak Wi-Fi signals can occur in large homes for many reasons, with the most common reason being the thickness or material within walls or floors. Get stronger Wi-Fi signals in more places with an access point. Access points extend your Wi-Fi signal and enhance coverage to reduce dead zones and provide reliably fast Wi-Fi throughout your home.

Access points can be wired or wireless and can be placed around your home and property – basement, garage, back patio, shop, etc.

Call Pioneer Communications right away at 800-308-7536 to talk to a wifi expert. We will troubleshoot your issue and if needed a technician will visit your home to assess the problem.

The WiFi360 router is only available for a monthly rental fee to our customers. This ensures that we have the capability to upgrade the software and firmware on these devices to add functionality and protect and manage devices connected to our network. This also ensures that as technology evolves, we are able to ensure our customers receive the newest and best devices in their home.

Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.