Have questions about our internet service? Need help troubleshooting? Get answers to frequently asked questions here.

What should I do if my internet isn't running fast enough?

Problem: The speed doesn’t seem fast enough.

Run a speed test

  1. Connect an Ethernet cable directly from your modem to your computer (testing with Wi-Fi can significantly impact your results).
  2. Click Here, then click “GO” in the circle that appears on your screen.
  3. We recommend that you run the text several times, at different times of day for an accurate sampling.
  4. Please let us know if your download speed does not reflect the tier of service to which you subscribed.

What could adversely affect my test results?

  1. Run the speed test over a wired connection directly to your modem. Performance over a Wi-Fi network is greatly impacted by a number of things not within Pioneer’s control. Try connecting directly to the modem before running your speed test.
  2. Multiple devices on the same connection in your household could affect the reading. Try to run the test at a time when the only running device is the computer you are using to run the test.
  3. Run the speed test at different times of day. If you test during the hours with the highest network traffic, there is no way to guarantee your speed unless you subscribe to a dedicated connection.
  4. What is the age of your computer? Just like all technology, computers and equipment advance at a rapid pace. It is possible that if you use an older computer, it will be unable to fully utilize the speeds delivered over your internet connection.
  5. Make sure all programs are closed on your computer before running the test. If any programs were running when you ran the first test, shut down all programs and run the speed test again to see if it affects your results.
  6. Re-start your device to ensure an accurate reading. Try to run the speed test right after re-starting your computer, or check your Task Manager to shut down any active processes before running the test.
  7. If you have a firewall installed on your computer, it could affect the reading. Close down your firewall temporarily while you run the speed test and turn it back on when you finish.
  8. Virus and malware could also impede your computer from running at full speed. Be sure that you keep your computer protected from these malicious programs by installing virus and malware protection.

Pioneer provisions our modems and engineers our network to provide our customers the speed to which they subscribe. However, we cannot guarantee that you will achieve those speeds at all times, which is why the service is advertised as “up to” a specific level.

If you have run the speed test and are not completely satisfied with the results, please let us know so that we can ensure your service is properly provisioned and working correctly. Call us at 1-800-308-7536.

What if I can't get online?

Problem: I can’t get on the Internet

Reset your Modem

  1. Unplug the power cord from the back of your modem
  2. Count to 15
  3. Plug it back in.
  4. Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
  5. If this doesn’t work perhaps there is a temporary outage.
  6. Or if you have a Wi-Fi router you can try the troubleshooting steps for that item.

Reset your Wi-Fi Router

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Turn off your computer(s).
  2. Unplug the modem’s power cord.
  3. If a router is connected, unplug the routers’ power cord.
  4. Check for loose cables.
  5. Plug in the modem.

Check for service outage

Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.

  1. Wait 15-30 minutes and try to get on the internet again.
  2. Visit our website for outage information.
  3. Call us at 1-800-308-7536
  4. In some cases service is interrupted for non-payment. If you think this may be the reason for the outage, call us at 1-800-308-7536.

Pioneer provides services in the following communities:

Big Bow
Coolidge
Deerfield
Hickock
Holcomb
Horace
Hugoton
Johnson
Kendall
Lakin
Leoti
Manter
Marienthal
Moscow
Richfield
Rolla
Satanta
Scott City
Sharon Springs
Sublette
Syracuse
Tribune
Ulysses

Pioneer Communications Coverage Map

Please call to verify service availability at a specific address.

Satellite offers video, of course, but it cannot offer robust broadband Internet service because the subscriber can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds for user generated content.​

No. Wireless broadband is subject to spectrum availability – the cost of which limits the bandwidth, and hence the applications it can provide. These wireless technologies cannot deliver high definition television – and, in fact, they have trouble delivering standard television.
And HDTV is only one of the many high-broadband applications now being developed for our broadband future. Wireless will always be a useful mobile application adjunct to FTTH.​

​In our regulated exchange areas we participate in a national tariff that regulates broadband services. This tariff requires us to charge a higher fee if people do not have a phone line. In these areas, we are happy to provide customers with the option to have Internet without the phone line, but we must do so at a higher rate.

The difference between 10mbps, 25mbps, and 50mbps is the amount of bandwidth (speed) they each provide. Each tier permits you an amount of speed in which you can use to download content off the internet. The total bandwidth given is only suited for a certain amount of devices connected to the internet (Wi-Fi) line.
For example, Sue cannot have the 10mbps if she streams Netflix while her husband surfs the internet with his tablet and her daughter is in the other room downloading pictures to Instagram. She needs more bandwidth to meet the needs of her families desires. So, Pioneer saves the day with their 25mbs tier that is well- suited for every average household around Southwest Kansas.

For an easy way to figure the amount of bandwidth you and your family needs, try our “How Much Speed Do You Need” calculator.

We have just the right tool to help you determine this! Go here to check out our “How Much Internet Speed Do You Need?” calculator.

Keep in mind how many lanes your using on YOUR Internet Freeway…

The more new devices you get, the more bandwidth you begin using.

Routers essentially perform the same function but are not created equal. Routers have two major categories, with and without wireless capabilities. Routers are rated as to how fast they transmit data and how compatible they are with a particular piece of peripheral equipment. Wireless routers in particular are rated as to what speed they can transmit data and also how far that data can be transmitted and its ability to transmit through certain barriers like walls and floors. Our team at the Pioneer Tech Center are happy to help with any router questions and sales.

Routers are like cars. All cars have the same basic functions of getting you from point A to point B. Some cars are small and slow and can only hold one or two people. Some cars are large and fast and can hold 6-8 people.

Routers are similar to cars. Your internet depends on your router. Some routers transmit data slow, some transmit it fast. Some routers can support 1 connected device, some routers can support up to 15 connected devices. Your internet experience is extremely dependent on the quality of your router. If you need help picking one out visit the experts are our Tech Center.

If unable to access the internet there could be a plethora of reasons you can’t connect. Issues can range from issues inside your home and out.

Here are a few simple troubleshooting steps:
1. If you have multiple devices connected to the internet, check and make sure your device is not the only device not connecting. If it is the only device not connecting, try to power cycle your device.

2. Check the physical connection from the wall/ modem to your wireless router. Make sure all cables are seated properly.

3. Powercycle your modem, if applicable, and your router. Power cycling often helps to reestablish an internet connection.

In short, the internet is hard. If none of these options get you connected, please call our troubleshooting line at 620.356.4638 and we will be happy to assist you.

Your modem is the gateway that sits between your equipment and Pioneer Communications’ equipment. It simply translates the digital signal that runs on copper, coax, or fiber cables and turns it into a signal that your router and devices can understand.

We have a variety of Internet Services available for both residential and business customers located in the city or rural areas. Depending on your location we have fiber, cable modem, dsl, and point to multi-point connections to deliver Internet to you or your business. Speeds vary among these connections, but most range from 10 Mbps download/1 Mbps upload to 50 Mbps down/10 Mbps up. to find the exact technology and speed that will work best for you, click here to select your location and view your options and pricing.

There are a lot of factors that will affect your Internet speeds. The computer you are using, its processor, how many programs you have opened at the time you are on the Internet and/or whether your computer has been infected with spyware or viruses–these can all effect your Internet speed.

The overall traffic on the Internet can also effect your Internet speed.

The number of devices sharing the same network as well as potentially faulty external devices, such as routers, can affect performance.

Click Here to watch a video on how internet speeds work.

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