To Sign-up an Account for Online Payments,
please read and follow the steps below carefully.

  1. Click on the "Pay My Bill" link at the top of the page in the blue bar, a new window will open
    Account Sign Up
  2. Click the blue "SignUp" button on the left side of the page.

    Account Sign Up
    Account Sign Up

  3. Choose a Login Username (the username must be at least 8 characters long)
  4. In the First Name field...Enter the first name just like it is on your Pioneer Communications statement.
    • NOTE: If you have a middle initial, it should go in the first name field.
      (Example: Jenny A)
    • If there are 2 names on the account, (for example: Craig and Jenny Smith...
      then "Craig and Jenny" should go in the First Name field)
    • If you are a Business, try putting your Business name (just like it is on your Pioneer Communications statement), in the LAST Name field. If you still have issues, please call our office at 1-800-308-7536
  5. In the Last Name field...Enter the last name just like it is on your Pioneer Communications statement.
    • If you are a Business, please see note above.
  6. Create a Password with the following criteria
    • Must be between 8 and 32 characters long
    • Must contain at least 1 uppercase character
    • Must contain at least 1 digit
    • Must contain at least 1 special character (! @ # $ % & * ( ) . , ? ') 
  7. In the Customer and Statement field - Locate your Pioneer Communications Statement Number
    (located under the Summary Detail) on your monthly bill.
    • You will need the 7 digits located to the left of the (-) dash, (without all the Zero's in the first field)
      In the second field you will put the number on the end without all the leading Zero's.
      (Example: Your Statement Number reads 0004135522-001, the 7 digits you use would be: 4135522 in the first field, and the second field will be: 1)
  8. Continue by providing a Primary and Secondary Email.
  9. Put in your 4 digit Security PIN you previously setup on your account.
    • If you don't know your PIN you will need to call into the office 1-800-308-7536. We can send you your PIN by mail, or you can stop by a Pioneer Communications office, show proper ID and pick it up.
  10. Fill in a Security question and Click the Signup button.