Get Convenient Phone Services From Pioneer Communications
As your southwest Kansas phone provider, Pioneer Communications understands the importance of having access to a landline, quality phone service, and easy bill payment. Our telecommunications company is heavily involved in the community and dedicated to providing you with 24/7 phone support, in addition to a variety of useful phone services and features to keep you in contact with the people you care about.
Basic Local Phone Service
- Additional fees & taxes will apply
- Voice Mail
- Calling Number ID / Call Waiting Calling Number ID*
- Call Waiting
- Call Forwarding
- 3-Way Calling
- 8-List Speed Dial
*Feature utilization requires customer premise equipment (a/k/a phones) capable of Calling Number/Calling Number Waiting Caller ID display. Calling Name/Calling Name Waiting Caller ID is available for an additional monthly charge.
Lifeline is a government program established to make monthly telephone service more affordable for qualifying households.
- Pioneer provides a discount of up to $17.02 per month for each qualifying household under the Lifeline program. Pioneer is proud to offer the Lifeline discount on all of its voice service offerings, including any bundles. A customer’s household is eligible for the Lifeline Program discount if that customer’s annual household income is at or below 135% of the federal poverty guidelines, or if the customer, a dependent, or the customer’s household participates in one or more Kansas Eligibility Programs (click here to view programs).
- Eligible households may only have Lifeline on one wireless telephone or one wireline telephone, not both.
- Lifeline customers may not transfer their Lifeline discount to another person even if the other person is eligible. Please see info here.
- To view more information on Kansas Lifeline Program and to Apply, please go here.
- Repeat Dialing
- Call Return
- Caller ID Blocking
- Unidentified Call Rejection
- Priority Ringing
- Preferred Call Forwarding
- Remote Activation Call Forwarding
- Call Screening
- Special Call Acceptance
- Do Not Disturb Telemarketing
- Caller ID Name/ Call Waiting Name & Number
- Toll Restriction/PIN
- Call Trace
- Call Hold
- Call Forwarding Busy Line
- Call Forwarding No Answer
- Call Transfer
- Cancel Call Waiting
- Do Not Disturb
- Voice/Data Protection
- Toll/Code Restriction
- Direct Connect Service
- Automatic Wake-Up Service
- 30-List Speed Dial
- Distinctive Ringing
- Teen Line
Kansas Telecommunications Access Program is now administered through KU – Assistive Technology for Kansans.
To view more information on the TAP Program and to Apply, please go here
- 4 Hours of Toll-Free Calling within our Expanded Regional Calling Area*
- Included with Basic Local Phone
- 7 Hours of Toll-Free Calling within our Expanded Regional Calling Area*
- Upgrade Your Basic Local Phone
Advantage Calling Plan Benefits
*Calls made each month within the expanded regional calling area that are in excess of the allotted number of minutes will be billed at an affordable rate of $0.08 per minute.
Low flat-rate pricing – no matter where in the world you call.
Flat-rate pricing, all the time, no surprises.
- A flat rate of 8.9 cents per minute
- Rate applies all day long and on weekends – no “peak time” rate increases
- Same rate for intrastate and interstate calls
- No minimum monthly fee – you pay only for the long distance calls you make.
- After the initial 18 second billing time segment, toll time usage rounds up to the nearest 6-second increment, not up to the next minute.
Switch to Pioneer Long Distance at any time for free.
- Personalized, local customer service support that caters to your individual needs.
- Your Pioneer Long Distance charges show up on your monthly Pioneer Communications statement.
- One customer service provider for all of your communications services.
We go the extra mile so you don’t have to.
We provide a range of additional products to help you stay in touch, no matter where you are.
- 800 Numbers
- Account Codes
Frequently Asked Questions
Under the Pioneer Communications Advantage plan, local telephone customers are able to call more than 50 communities in 17 counties across southwestern Kansas as part of the expanded regional calling area. Calls to these areas, within the allotted minutes made available with your monthly basic service, no longer require a long distance call. Please view the Pioneer Advantage brochure for a complete list and map of communities included in the expanded calling area.
I typically place more than 4 hours of calls within the expanded regional calling area each month. Can I upgrade my service to package with more minutes?
Yes. The Advantage Standard plan that is included with your monthly basic service offers up to 4 hours of toll-free calls within the the expanded regional calling area. The Advantage Plus plan offers up to 7 hours of toll-free calls within the the expanded regional local calling area, and the Advantage Premium plan offers up to 11 hours of toll-free calls within the the expanded regional calling area. You may upgrade your service plan at any time for an additional monthly service fee.
What is the cost if I happen to use more than the allotted number of monthly minutes while making calls within the expanded regional calling area?
Additional minutes used outside of the allotted monthly packages will be charged at the affordable rate of only $0.08 per minute.
How can I tell how many minutes I have used each month?
The telephone statement you receive at the close of each month will present you with the number of expanded area calling minutes you were allotted, the number of expanded regional calling minutes that were used, and if applicable, the number of expanded area calling minutes that were used in excess of the standard allotment.
What other services or calling features are included with my basic local phone service?
Pioneer Communications’ telephone subscribers receive basic service at a rate of $18.25 per month along with a bundle of additional calling features, including Calling Number Identification, Call Waiting, Call Forwarding, 8-List Speed Dialing, and Voice Mail, all at no additional charge.
Is there a difference in the local phone service charge for residential, business or fax service?
No, local phone service is available to all of Pioneer Communications’ telephone customers, both residential and business lines, at the rate of $18.25 per month. Fax lines and data lines will also be charged at the basic rate of $18.25. In the case of homes or businesses with multiple lines, each access line will be charged at $18.25.
Service is provided on a month-to-month basis and begins the day service is installed. Charges for installation and one month’s service are payable when service is requested. You will be billed monthly in advance of service.
A change in services provided or location will result in a service or upgrade fee. If service is discontinued due to nonpayment , the past due charge and reconnect fee will be required to reconnect service.
Billing originates from Pioneer Communications’ headquarters office in Ulysses, Kansas. Your monthly bill contains a listing of charges, credits, payments, total amount due, and due date for payment. For more information and an explanation of the charges and fees found on your bill, please contact us at 800.308.7536.
What are the charges and fees on my bill?
The following charges may appear on your monthly Pioneer Communications Bill.
Access Recovery Charge
On November 18, 2011, the Federal Communications Commission (FCC) adopted significant reforms to regulations concerning the recovery of eligible telecommunications carriers’ costs of providing Interstate services and access to the telephone network. In its order the FCC authorized a new per line fee, known as an Access Recovery Charge (ARC), which became effective for Pioneer Communications’ telephone service customers in July of 2012, and is subject to change on an annual basis.
This is a basic monthly service rate for dial tone, allowing you to make and receive local (non-toll) calls. Failure to pay local service rate and applicable taxes and fees will result in disconnection and loss of service.
Carrier Cost Recovery Fee
This fee aids Pioneer Communications in the recovery of costs associated with providing state-to-state long distance service, including expenses for national regulatory fees; this recovery fee is not an end-user tax or charge required by the government.
A state/local government charge to fund emergency 911 services, such as fire and rescue.
Federal Universal Service Charge
The federal government established national programs to support universal telephone service. This fund assists with the costs of providing “affordable” services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries and rural health care providers obtain advanced services, such as Internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have. Generally, the surcharge is applied per line. This rate may be adjusted quarterly. For more information on the Universal Service Fund, please visit the FCC website.
Kansas Universal Service Fund
This is a charge applied as a percentage of your intrastate long distance toll charges mandated by the Kansas Corporation Commission to ensure all customers in rural high-cost areas of the state have access to affordable service. This charge supports the Kansas Universal Service Fund (KUSF), which supports the Kansas Lifeline program, Kansas Relay Services, Telecommunications Access Program as well as network enhancements and upgrades in rural areas. For more information on the Kansas Universal Service Fund, please visit the KCC website.
Federal, State and Local Taxes
These are excise and franchise taxes for telecommunications services assessed by the federal government, state of Kansas, and local cities and counties. Taxes will vary depending on your location.
Federal Subscriber Line Charge & Federal Subscriber Multi-Line Charge
This charge is a charge created and regulated by the Federal Communications Commission (FCC) that allows local phone companies to recover a portion of the costs associated with interstate access to the local phone network. The Multi-Line Charge is for individuals or businesses who have more than one line.
You may mail your payment, deliver your payment directly to any one of the Pioneer Communications Customer Service locations, listed at the bottom of our website, or use our convenient AutoPay or EasyPay payment methods. The due date for your payment is printed on your monthly statement.
Please mail your payment to:
120 W. Kansas Ave.
P.O. Box 707
Ulysses, KS 67880-0707
AutoPay is a free service that allows you to make automated payments to your Pioneer Communications account(s) on a recurring basis by direct debit of your selected bank account with the convenience of selecting your own payment schedule. Complete and return the AutoPay enrollment form to register.
EasyPay allows you to access your Pioneer Communications account by phone or online. You may pay your bill by credit card or debit card, and get information about your account.
To Pay by Phone
Dial 1-888-644-EPAY (3729) or dial quick code 644, when you are calling from within Pioneer Communications’ telephone service area.
When is my Payment Due?
Payment for service is due the 15th of each month. A late notice will be sent on the first business day after the 15th. Payments received after the 15th will incur a late fee. If payment has not been received by the date on the late notice, service will be temporarily disconnected and there will be a reconnect fee. If you do not reconnect, all rented equipment is to be returned to Pioneer Communications.NSF Fee: Any check returned to Pioneer Communications marked as “Not Sufficient Funds” will be charged a fee.
There’s a night-and-day difference in how 911 calls are handled between landline and cell phones. A landline call goes straight to the call center and they immediately know where you are. Help is on its way within seconds. Make a 911 call with a cell phone and it’s a different story. A number of hoops suddenly appear, through which you have to jump. You have to tell the dispatcher your address. If you are unable, they may not be able to pinpoint your location. If you’re in a high-density area like a condo or apartment complex, they have no way to pinpoint your location with a cell phone.
So, if there’s an intruder in your home, you can pick up a landline phone, call 911 and set it down. Try doing that with a cell phone, and you end up spending several minutes trying to tell the dispatcher your location.
If kids need to make an emergency call, they know exactly where the landline phone is, every time. It’s much faster and easier for them to call from a landline than a cell phone. They pick it up, dial 911, done. With a cell phone, they first have to find the cell phone, unlock it, find the calling app, dial 911, and then press send.
A woman suffered an asthma attack. Her son, only 6 years old had learned to call 911 in school. He was unable to give the dispatchers their exact address but the dispatchers knew exactly where the call was coming from and were able to locate their home quickly and save his mother’s life.
Cell towers can lose power or be damaged in a natural disaster. The cellular system also gets clogged much quicker than the landline system, so your chances of getting through on a landline are much better.
The quality of a conversation is much better on a landline than a cell phone. In fact, we joke amongst ourselves that, if cell phones were all we had and someone came along with a new invention called a landline, that person would be hailed as a hero, win a Nobel prize and sell his company for several billion dollars in much the same way that television went from wireless to cable.
No Power Outages – No need to keep it charged
Reliability, No Dropped Calls
Get Started Today
Whether you just want to call family in the southwest Kansas area or need to stay in touch with loved ones in another country, we can help with our various phone service packages. Contact us today to learn more. If you have access to a phone already, give us a call at 1-800-308-7536.