Phone Frequently Asked Questions

Pioneer Communications offers landline phone service for both residential and business customers. Our phone service includes free voicemail, call waiting, three-way calling, call forwarding, 8-list speed dial, and calling number ID. Additional calling features are available for a low monthly fee. With Pioneer Advantage, each phone line receives 240 minutes of free calling each month in our expanded regional calling area. Further plans with more regional calling area minutes are available for a low monthly fee. For more information, please visit our phone page or call us at 1-800-308-7536.

Pioneer Communications’ basic telephone service includes additional calling features, such as Call ID, Call Waiting, Call Forwarding, 8-List Speed Dialing, and Voicemail.

Absolutely! We are experts in phone systems. We offer flexible and affordable options for business phone systems. Whether you’re looking for a premise-based or hosted solution, we can provide a solution that meets your needs. To learn more or schedule a consultation with our sales department, visit our business page.

No, local phone service is available to all of Pioneer Communications’ telephone customers, both residential and business lines, at a rate of $20.50 per month. Fax lines and data lines will also be charged at the basic rate of $20.50. In the case of homes or businesses with multiple lines, each access line will be charged at $20.50.

If you live in our Pioneer telephone exchange area, we can offer you landline telephone service.

There is a significant difference between how 911 calls are handled between landlines and cell phones. With a landline call, it goes directly to the call center and they are able to identify your location instantly. This means help is on the way within seconds. On the other hand, when making a 911 call with a cell phone, you have to provide your address and it may be difficult to pinpoint your exact location.

Additionally, kids are able to make an emergency call quicker and easier from a landline phone, whereas they need to find and unlock a cell phone before dialing 911.

Furthermore, cell towers can lose power or be damaged in a natural disaster, so it is more likely that you will be able to get through on a landline. Additionally, the quality of a conversation is much better on a landline than a cell phone. Lastly, landlines do not require power or charging, and there are fewer dropped calls than with cell phones.

If you are having difficulty receiving a long-distance call, please contact Pioneer Communications at 1-800-308-7536. A trouble ticket will be entered, and our telephone technicians will research the problem to find a solution.

Services are provided on a month-to-month basis, beginning on the day of installation. Charges for installation and one month’s service must be paid when requesting service. You will be billed monthly in advance. A change in services provided or location will incur a service or upgrade fee. If service is discontinued due to nonpayment, the past due charge and reconnect fee will be required to reconnect the service.

The following charges may appear on your monthly Pioneer Communications Bill.

  • Access Recovery Charge:
    • The Federal Communications Commission (FCC) adopted significant reforms to regulations concerning the recovery of eligible telecommunications carriers’ costs of providing interstate services and access to the telephone network on November 18, 2011. In its order, the FCC authorized a new per line fee, known as an Access Recovery Charge (ARC), which became effective for Pioneer Communications’ telephone service customers in July 2012 and is subject to change annually.
  • Basic Service:
    • This is a basic monthly service rate for dial tone, allowing you to make and receive local (non-toll) calls. Failure to pay the local service rate and applicable taxes and fees will result in disconnection and loss of service.
  • Carrier Cost Recovery Fee:
    • This fee aids Pioneer Communications in recovering costs associated with providing state-to-state long distance service, including expenses for national regulatory fees; this recovery fee is not an end-user tax or charge imposed by the government.
  • 911 Charge:
    • A state/local government charge to fund emergency 911 services, such as fire and rescue.
  • Federal Universal Service Charge:
    • The federal government established national programs to support universal telephone service. This fund assists with the costs of providing “affordable” services to low-income individuals and to residents in rural, high-cost areas. In addition, Congress has expanded the program to help schools, libraries, and rural health care providers obtain advanced services, such as internet access. All providers of telecommunications services contribute to the support of these programs. The amount on your bill depends on the services you order and the number of telephone lines you have; generally, the surcharge is applied per line, and this rate may be adjusted quarterly. Federal Communications Commission’s website. 
  • Kansas Universal Service Fund
    • This is a charge applied as a percentage of your intrastate long-distance toll charges, mandated by the Kansas Corporation Commission, to ensure all customers in rural, high-cost areas of the state have access to affordable service. This charge supports the Kansas Universal Service Fund (KUSF), which supports the Kansas Lifeline Program, Kansas Relay Services, the Telecommunications Access Program, as well as network enhancements and upgrades in rural areas. For more information on the Kansas Universal Service Fund, please visit the KCC website.
  • Federal, State and Local Taxes:
    • These are excise and franchise taxes for telecommunications services assessed by the federal government, the State of Kansas, and local cities and counties. The taxes will vary depending on your location.
  • Federal Subscriber Line Charge & Federal Subscriber Multi-Line Charge:
    • This charge is created and regulated by the Federal Communications Commission (FCC) and allows local phone companies to recover a portion of the costs associated with interstate access to the local phone network. The Multi-Line Charge applies to individuals or businesses that have more than one line.

You may change your long-distance carrier at any time by contacting us and completing the carrier change request form. Carriers other than Pioneer will send you a separate bill for long-distance charges. If you are changing both out-of-state and in-state services, both forms will need to be completed. There will be a charge for each carrier change to any number. There is no charge to initiate Pioneer Long Distance.

You may contact us to change your number at any time; however, changing your number may incur additional charges.

With the Pioneer Communications Advantage plan, local telephone customers are able to call more than 50 communities across 17 counties in southwestern Kansas as part of the expanded regional calling area. Calls to these areas, within the allotted minutes included in your monthly basic service, no longer require a long distance call.

  • Can I upgrade my service to a package with more minutes?
    • Yes, the Advantage Standard plan that comes with your monthly basic service offers up to 4 hours of toll-free calls within the expanded regional calling area. The Advantage Plus plan offers up to 7 hours of toll-free calls within the expanded regional calling area, and the Advantage Premium plan offers up to 11 hours of toll-free calls within the expanded regional calling area. You can upgrade your service plan at any time for an additional monthly service fee.
  • What is the cost if I use more than the allotted number of monthly minutes while making calls within the expanded regional calling area?
    • Any minutes used outside of the allotted monthly packages will be charged at the rate of $0.08 per minute.
  • How can I tell how many minutes I have used each month?
    • The telephone statement you receive at the end of each month will show you the number of extended area calling minutes you were allocated, the number of expanded regional calling minutes that were used, and, if applicable, the number of extended area calling minutes that were used in excess of the standard allocation.
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