Have questions about our streaming television experience? Need help troubleshooting? Get answers to frequently asked questions here.
Pioneer Communications StreamTV includes 2 Streams to 2 different devices and 50 hours of Cloud DVR. Additional Streams may be added for $3 each, up to a total of 6 streams. Additional Cloud DVR is available, the first 100 hours is $5, and addition 100 hour increments are $10 each, up to 500 hours. We recommend getting one stream for each member of your household. A minimum of 10 Mbps Internet is required. A faster speed may be needed if multiple streams will play at once.
The number of devices you can watch on is the same as the number of streams available on your account. Pioneer Communications StreamTV includes 2 streams to 2 different devices. You may purchase up to 4 additional streams, for a total of 6 streams. You can have 6 different devices on your account. If you need to log out of a device to utilize your stream on another device, navigate to the settings icon and log out.
Restart TV is a great option available with select programs and channels that lets you start the program you are on from the beginning, even if it’s half over. Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning. Watch a video tutorial here.
You can call the Pioneer Communications Help Desk at 800-308-7536 for assistance.
Replay TV is an feature that allows us to offer up to 3 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! The possibilities are endless! Watch a video tutorial here
Please go to this page "Signing Up an Account for Online Payments" and learn all the details for signing up your online account.
The fast-forward feature is available when watching DVR recordings, most live TV, Restart TV or Replay TV.
StreamTV is a service available exclusively to Pioneer Communications Internet customers.
Absolutely! As long as your device is connected to your home wi-fi connection, you can watch it anywhere around your house! Pioneer Communications also offers premium wi-fi to expand your wi-fi range to the back of your yard, your garage, wherever you want it!
StreamTV is a full featured, streaming TV app that you download and install on your favorite streaming media devices including Apple TV, Amazon Fire TV and Android. You can access your subscription through the Pioneer Communications StreamTV app that runs on your streaming device.
1. Make sure your device software is up to date
2. Make sure the StreamTV app is up to date
3. Power cycle your device
Yes! TV Everywhere works the same as it does for digital TV customers today. The process for creating and using an account is the same, click here to learn how. If you already have a TV Everywhere account, your login information will remain the same.
Pioneer Communications StreamTV is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR plus two streams. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!
No, Pioneer Communications does not have streaming devices available for purchase in our stores. You can however order your preferred device many places online or buy in many retail locations.
It’s easy to sign up for Pioneer Communications StreamTV. Simply call Pioneer Communications to sign up at 800-308-7536 or visit your local Pioneer Communications office.
If you are not currently a Pioneer Communications customer, call Pioneer Communications at 800-308-7536 or visit your local office to sign up and receive your username and password.
Pioneer Communications StreamTV is super easy to self-install as it’s an app you just add to your favorite streaming device. For support, you can call Pioneer Communications at 800-308-7536 or check out the rest of our FAQ’s for any additional questions.
Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.
Visit our StreamTV page for a list of supported devices.
Press up or down on your directional keys on your remote to change channels one at a time. Watch a video tutorial here.
Simply go to one of the streaming devices that you have recently watched StreamTV on and push the home button to get out of the StreamTV app. This will stop that stream.
Yes. We carry all major national broadcast channels in all the areas we service.
You can utilize your smartphone or tablet as your device remote. To do so, go to the app store of your device. Download the remote control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote, and Android TV. Follow the individual instructions for the app.