Each scenario may vary based on the member’s situation. If a change needs to be made to the membership name, Pioneer Communications requires legal documents to support the change. Please provide original documents. The original documents will be returned to you upon request. Please contact Pioneer Communication with any questions concerning your capital credit allocations at phone number 1-800-308-7536, toll free.
NPVD is an acronym for Net Present Value Differential or Discount. This is the difference between the total amount of capital credits retired and the amount actually distributed by check or applied to your Pioneer Communications account. It represents the net present value discount amount for the time value of money retired. In other words, this equates a dollar being retired today to the value of a dollar retired in the future, typically 20 to 25 years in the future.
This amount is not held in an account, but is reinvested to support operating activities, growth and capital investment. The discounted amount of the NPVD is tracked and accumulated annually by the Cooperative for each member. This amount will be used, in combination with any current outstanding patronage balance, to determine each member’s relative ownership percentage in the Cooperative as of the dissolution date. That percentage will then be used to determine each member’s share of the net remaining assets that will be distributed upon dissolution of the Cooperative.
The Cooperative may specially retire capital credits when it receives proper written notification that a member or former member has died. Upon request from the appropriate representative of the member and receipt of the appropriate documentation, the Cooperative will pay the estate at a discounted rate, which is the Net Present Value Discount (NPVD.)
For residential service accounts, capital credits are generally not taxable. For businesses (which includes rentals), according to Internal Revenue Service guidelines, members receiving capital credits checks in excess of $600 are required to complete the IRS’ Form W-9.
When capital credits are retired, meaning a check has been issued and mailed to the member’s address on record, the cooperative sometimes receives returned mail marked “undeliverable.” In the event that Pioneer Communications has unclaimed capital credits, a letter will be sent to the membership in an effort to locate those members with unclaimed capital credits. It is important update your mailing address with Pioneer Communications to ensure you receive future capital credit checks.
No. Capital credits allocations are simply a record of your pro rata share of the margins. Since the capital is not held in an account and is reinvested to support the operations and growth of the business, the entire balance cannot be retired to you at once. There is no legal obligation imposed on the Cooperative to retire capital credits or to pay out the balances in full. The method, amount and timing of capital credit retirements is at the sole discretion of the Board of Directors.
Allocated capital credits remain on the Pioneer Communications books in your name and account number until they are retired. Capital credit retirements (payments) are made years after capital credits have been allocated. Please notify Pioneer Communications of your new mailing address.
A negative amount of capital credits allocated will decrease the amount in your capital credit account. Pioneer Communications uses margins (i.e. capital credits) to fund the operating activities and upgrades to your infrastructure and equipment. The negative capital credit allocation happens when expenses are more than the margins.
Each year the Pioneer Communications Board of Directors reviews the financial status of the cooperative to determine whether a refund is feasible and if so, how much. While capital credits are allocated every year, they are not automatically retired or refunded to the members every year. Pioneer Communications uses margins (i.e. capital credits) to fund the operating activities and upgrades to your infrastructure and equipment, with the intent of repaying this capital to the members in later years. The Board of Directors strive to operate in a prudent business manner so that the member-owners will continue to have the very best telecommunications services possible at the lowest cost consistent with sound economy and good management.
Allocated Capital Credits are amounts entered on to the cooperative’s permanent financial records representing each member’s pro rata share of annual excess operating margins. Every year, Pioneer’s Board of Directors reviews the financial health of the cooperative and determines whether any previously allocated Capital Credits will be paid out to members. Capital Credits that are paid out to members are referred to as retired Capital Credits.
It is the return of members’ capital credits. Retiring capital credits is a way of ensuring that each generation of members pays its own way. Pioneer Communications operates on an at-cost or nonprofit basis by annually allocating to each member, based on the member’s purchase of services, operating revenue remaining at the end of the year. Later, as finances permit, these allocated amounts, or capital credits, are returned to members, by check.
Pioneer Communications sends a notice to members each year showing the amount that has been allocated to them based on the amount billed for their telecommunications services and the associated gross margin during that year.
Margins are “allocated” or assigned to members who belong to the cooperative during the year in which a margin is generated. The allocation is based on the member’s proportion of service usage for that year. Each member’s portion is referred to as a “capital credit allocation.”
You begin accumulating Capital Credits when you begin receiving telecommunications services from Pioneer. Members receive a statement annually detailing the status of their Capital Credit accounts.
The amount of capital credits you earn in a given year is based on the amount of capital contributed to the cooperative through payment of your monthly bill for services and the amount of operating margins realized by the cooperative. Capital Credits are usually retired, which means paid to the member, as a percentage of certain prior year’s allocations.
Pioneer Communications customers who are eligible for cooperative membership must live in the Pioneer Telephone Association, Inc. service area, which includes these communities in Kansas: Big Bow, Coolidge, Deerfield, Hugoton, Johnson, Kendall, Lakin, Manter, Moscow, Richfield, Rolla, Ryus, Satanta, Syracuse and Ulysses, also rural Baca County, Colorado. Customers in these areas must subscribe to telephone and/or cable service to qualify for membership.
Pioneer Communications is a not-for-profit cooperative that is owned by its members. Capital Credits are one of the many benefits of membership in the cooperative. At the end of each year, any excess operating margins are allocated to Pioneer’s members that received service during that year in the form of Capital Credits. The amount of excess operating margins, if any, varies every year. Capital Credits are generally either allocated as equity on the cooperative’s books to accounts associated with each member, or distributed as a cash patronage refund.
A digital television adapter (DTA), or digital-to-analog converter [set-top box], or commonly known as a converter box, is a television tuner that receives a digital television (DTV) transmission, and converts the digital signal into an analog signal that can be received and displayed on an analog television set.
Learn more here:
There are two options available if you would like to change your EasyPay online account password:
You may call Customer Service at 1-800-308-7536. Please have the following information ready before you speak with our representative: User ID, Name, Address, Customer Account Number and Customer Account PIN.
Your PIN is a very important part of keeping your account information confidential. If you should happen to forget your PIN, you will be asked to come to the nearest Pioneer Communications office in person and present a valid picture I.D. Upon verification of your identity, a new PIN will be assigned to your account.
If your payment is late, or if your service has been disconnected, we recommend you deliver your payment by check or cash directly to your local Pioneer Communications office, where your payment will be posted immediately.
Telephone service is a lifeline utility, so all monies will be applied to your telephone account balance first, and additional monies will be applied to your cable television and/or Internet account
Your payment will be applied to your account within two business days.
When you make your payment to your EasyPay account by credit or debit card you will receive a confirmation number. Keep the confirmation number in a safe place until you know the payment was posted to your account. If your payment is not posted within the 48-hour period, please call our Customer Service department at 1-800-308-7536, so we may assist in researching the payment.
EasyPay allows you to pay your Pioneer Communications account for telephone, Internet and/or cable television services.
Once you register online to activate your EasyPay account, you will be able to log into your account over a secure, encypted connection and manage the payment of your bills via the Internet and a standard web browser. Pioneer Communications has found Microsoft Internet Explorer, version 6 or later, to provide the best compatibility in display of your account information and operation of the EasyPay service.
EasyPay is an online service that allows you to access your Pioneer Communications bill via the Internet. With EasyPay you are able to print copies of past bills, monitor charges to your account and make payments via credit card or debit card.
In addition to EasyPay online, you may also make payments to your account by phone; to access EasyPay by phone, dial 1-888-644-EPAY.
Customer FTTP Migration Steps
Fiber-To-The-Premises (FTTP) provides internet access by running fiber optic cables from our office directly to your home or business, facilitating faster speeds. Fiber optic cables need less servicing overall and provide the quickest data possible. To integrate Fiber into your home, it is necessary to complete the following steps:
1. Engineering & Staking
2. Main Line Conduit Construction
3. Service Conduit Construction
4. Main Line Fiber Installation
5. Service Drop Fiber Installation
6. Main Line Fiber Splicing
7. Service Drop Fiber Splicing
8. AC Power Connection (ONT)
9. Install ONT/Turn-up Services
10. Schedule Transition of Customer Services
11. Complete Transition of Customer Services
Problem: My remote isn’t working
Remote will not turn on the TV.
The remote may not be in TV mode.
- Make sure the TV is OFF. On the remote control, press the TV button once, then press the Power button once.
- Result: The TV turns ON.
Remote will not turn on the TV.
- The remote does not have a direct line of sight to the cable box.
- Something may be between the remote and the cable box, blocking the remote’s signal to the cable box.
- The angle between the remote and the cable box is too large.
- Aim the remote control directly at the cable box front panel (not the TV or VCR).
- Remove obstacles between the remote and the cable box.
- Stand in front of the cable box and not too far to either side.
- The range of the remote control is roughly 15 feet, via direct line of sight to the cable box.
Remote will not change channels or turn on the TV.
- Batteries may be depleted.
- Try this quick test: Press the Power button on the front of the cable box. If the box turns ON or OFF, then it’s the remote — install new batteries in the remote.
- Also verify the equipment is plugged in to a power outlet; verify any loose cables are tightened; and if a wall switch or power strip controls the power ON/OFF, make sure the wall switch or power strip is in the ON position.
Remote is lost or damaged and is no longer working.
- Come into the office for a new remote.
- You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.
There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.
Remote does not work anymore even with new batteries.
- Come into the office for a new remote.
- You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.
There may be a charge to replace a lost remote, damaged remote or to have a replacement remote sent to your home.
Problem: TV Picture is Not Clear – tiling, static, etc.
Cable Connection may be Loose or Damaged:
- 1. Check for loose or damaged Connections to your Cable Box
- 2. Loose or damaged wires and cables can ruin your viewing experience. Check for loose connections using the steps below.
- 3. Avoid tools for tightening your cables. Finger-tightening is enough to join signal connectors. Pliers and other tools can damage fragile connections.
- 4. Finger tighten any screwed in connections to the back of your cable box.
- 5. Tighten other loose cables by firmly pushing the connections completely into the port.
- 6. Verify that power is firmly connected both into the TV, Set-Top Box and wall or power strip.
- 7. Verify that the cable is not damaged.
If these connections are all in good repair and firmly connected you can re-set your cable connection with the following steps
- 1. Resetting the connection may take up to 15 minutes
- 2. You cannot record on your DVR during this reset. Any pre-scheduled recordings will fail during this time.
- 3. You will not be able to watch television while the reset is occurring.
- 4. Before resetting the connection, please make sure to check for loose or damaged connections by following the steps above.
- 5. To power cycle your set-top box, unplug the power from the back of the box. Wait 15 seconds, then plug it back in. The box will re-set once power is restored.
Problem: The speed doesn’t seem fast enough.
Run a speed test
- Connect an Ethernet cable directly from your modem to your computer (testing with Wi-Fi can significantly impact your results).
- Click Here, then click “Begin Test” in the box that appears at the top of your screen.
- We recommend that you run the text several times, at different times of day for an accurate sampling.
- Please let us know if your download speed does not reflect the tier of service to which you subscribed.
What could adversely affect my test results?
- Run the speed test over a wired connection directly to your modem. Performance over a Wi-Fi network is greatly impacted by a number of things not within Pioneer’s control. Try connecting directly to the modem before running your speed test.
- Multiple devices on the same connection in your household could affect the reading. Try to run the test at a time when the only running device is the computer you are using to run the test.
- Run the speed test at different times of day. If you test during the hours with the highest network traffic, there is no way to guarantee your speed unless you subscribe to a dedicated connection.
- What is the age of your computer? Just like all technology, computers and equipment advance at a rapid pace. It is possible that if you use an older computer, it will be unable to fully utilize the speeds delivered over your internet connection.
- Make sure all programs are closed on your computer before running the test. If any programs were running when you ran the first test, shut down all programs and run the speed test again to see if it affects your results.
- Re-start your device to ensure an accurate reading. Try to run the speed test right after re-starting your computer, or check your Task Manager to shut down any active processes before running the test.
- If you have a firewall installed on your computer, it could affect the reading. Close down your firewall temporarily while you run the speed test and turn it back on when you finish.
- Virus and malware could also impede your computer from running at full speed. Be sure that you keep your computer protected from these malicious programs by installing virus and malware protection.
Pioneer provisions our modems and engineers our network to provide our customers the speed to which they subscribe. However, we cannot guarantee that you will achieve those speeds at all times, which is why the service is advertised as “up to” a specific level.
If you have run the speed test and are not completely satisfied with the results, please let us know so that we can ensure your service is properly provisioned and working correctly. Call us at 1-800-308-7536.
Problem: I can’t get on the Internet
Reset your Modem
- Unplug the power cord from the back of your modem
- Count to 15
- Plug it back in.
- Wait a couple minutes for it to re-establish a connection. Launch a browser and wait to see if the page comes up.
- If this doesn’t work perhaps there is a temporary outage.
- Or if you have a Wi-Fi router you can try the troubleshooting steps for that item.
Reset your Wi-Fi Router
Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.
- Turn off your computer(s).
- Unplug the modem’s power cord.
- If a router is connected, unplug the routers’ power cord.
- Check for loose cables.
- Plug in the modem.
Check for service outage
Make sure to follow the order listed to turn the equipment off and back on in a particular sequence.
- Wait 15-30 minutes and try to get on the internet again.
- Visit our website for outage information, here.
- Call us at 1-800-308-7536
- In some cases service is interrupted for non-payment. If you think this may be the reason for the outage, call us at 1-800-308-7536.
Pioneer provides services in the following communities:
- Big Bow
- Scott City
- Sharon Springs
If you are a high speed Internet customer with Pioneer, you will no longer need a modem. Better yet, you will now have access to more bandwidth allowing you to increase your internet speeds.
Yes, a box called an Optical Network Terminal (ONT) will be mounted on the exterior of your house. It contains the electronics that convert a signal of light from the fiber into usable phone and Internet. The ONT measures 12˝ x 10˝ x 4.˝ In addition, there will be a box installed at your home or business to supply power to the ONT. This box will also contain a battery back-up in case of a power outage. It measures 9.25˝ x 6.25˝ x 3.5.˝
Pioneer has already begun the process of installing fiber-optic cable to homes and businesses throughout our service areas. We plan to continue construction and fiber build across our exchanges. Service activation will happen in phases and you will be contacted prior to the upgrade of your fiber connection. If you would like for your area to be built out in the next phase, please call us to let us know and have your friends and neighbors do the same!
Don’t be fooled! It is true that most cable and DSL networks use some fiber. In these networks, the fiber carries the signal close enough to homes so that copper can carry it the rest of the way. However, this approach requires expensive, difficult-to-maintain electronics at the point where fiber meets copper. The available bandwidth is far less than an all-fiber network. And these halfway approaches do not allow symmetrical bandwidth – cable and DSL systems can’t upload information
Satellite offers video, of course, but it cannot offer robust broadband Internet service because the subscriber can only download the signal. Upload is normally provided through the subscriber’s telephone lines, which limits transmission speeds for user generated content.
No. Wireless broadband is subject to spectrum availability – the cost of which limits the bandwidth, and hence the applications it can provide. These wireless technologies cannot deliver high definition television – and, in fact, they have trouble delivering standard television.
And HDTV is only one of the many high-broadband applications now being developed for our broadband future. Wireless will always be a useful mobile application adjunct to FTTH.
We have no reason to believe that innovation in Internet applications and services will ever slow down – in fact, all signs point toward their acceleration as high-definition video, telemedicine, distance learning, telecommuting and many other broadband applications come to market. Only fiber to the home is going to be able to deliver the bandwidth we are going to need far into the future.
Fiber to the home networks are now available to nearly one-fifth of North American households, with more than seven million of them connected and receiving Internet, voice and/or television service via FTTH.
Currently, Ulysses is FTTH and Hugoton and Lakin are being built.
Connecting homes directly to fiber optic cable enables enormous improvements in the bandwidth that can be provided to consumers, both now and for many more decades of accelerating bandwidth demand. While cable modems generally provide transmission speeds of anywhere between five and 50 megabits per second on the download (and are generally much slower when uploading), current fiber optic technology can provide two-way transmission speeds of up to 1 gigabit per second, with 10 gig systems now coming to market and even higher bandwidth fiber networks now being developed. Further, while cable and DSL providers are struggling to squeeze small increments of higher bandwidth out of their technologies, ongoing improvements in fiber optic equipment are constantly increasing available bandwidth without having to change the fiber. That’s why fiber networks are said to be “future proof.”
Optical fiber is a hair-thin strand of glass, specially designed to trap and transmit light pulses. The fiber uses light instead of electricity to carry a signal. It is unique because it can carry high bandwidth signals over long distances without signal degradation, and it can provide those signals simultaneously in both directions – upload and download. Copper media can also carry high bandwidth, but only for a few hundred yards – after which the signal begins to degrade and bandwidth narrows. Optical fiber has been used in communications networks for more than 35 years, mostly to carry core telecom traffic from city to city or country to country.
Fiber to the home (FTTH) is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home or business, thereby replacing existing copper infrastructure such as telephone wires or coaxial cable. Fiber to the home is a relatively new and fast growing method of providing vastly higher bandwidth to consumers and businesses, and thereby enabling more robust video, internet and voice services.
In our regulated exchange areas we participate in a national tariff that regulates broadband services. This tariff requires us to charge a significantly higher fee if people do not have a phone line. In these areas, we are happy to provide customers with the option to have Internet without the phone line, but we must do so at a higher rate.
You may change your long distance carrier at any time by contacting us and completing the carrier change request form. Carriers other than Pioneer will send you separate bill for long distance charges. If changing both interstate (out-of-state) and intrastate (in-state) services, both forms will need to be completed. There will be a charge for each carrier change to any number. There is no charge to initiate Pioneer Long Distance.
You will need to complete an application to change the name on your account. If a new person will be establishing service, a deposit of credit letter will be required along with the application. A name change due to marriage, divorce, or court order, requires a copy of the appropriate document.
You may contact us to change your number at any time. Changing your number may incur additional charges on your next bill.
As the name suggests, with Whole Home DVR all TiVo set boxes in the household can record programs and view live or pre-recorded shows from any room in the house. You can also stop a recorded program in one room and continue watching it in another.
Twice a year, at the Spring and Fall Equinox, satellite sites in the Northern Hemisphere experience reception interruptions due to the transition of the sun. Reception interruptions span a period of about ten days as the sun aligns directly above the satellite and the antenna. This affects any channel received via satellite and causes a signal reception outage depending on which satellite the sun is aligned with at the time. The outages usually last less than 10 minutes.
Yes. Go to our Customer Center page here: http://www.pioncomm.net/customer-center
and Login or Register for EasyPay to access and pay your Pioneer Communications bill.
That’s Easy! Check out our AutoPay service that allows you to pay your Pioneer Communications’ bills on a recurring basis via direct debit of your selected bank account on your own custom payment schedule. View our AutoPay brochure online for more information.
We can help resolve your after hours questions, if you would contact our Call Center at 620-356-4638, or call us toll free at 1-800-308-7536.
Because they are two completely separate services. We have to provision the line for each specific service whether it is cable or internet separately, therefore there is a charge for each.
More than likely this is due to your first bill being prorated. It depends on when your service was actually installed and how close that installation was to our next monthly billing cycle cutoff date.
If your bill has been prorated, this normally refers to a calculation according to the specific amount of service that you have used during the month.
Yes! Pioneer Communications is very Proud to support many high school students in Southwest Kansas with a number of different Scholarships. Check out our Scholarship page online to learn more.
We are happy to visit with you about your donation/sponsorship requests. Please submit those requests and view our donation/sponsorship guidelines on our Sponsorship page.
Yes, Pioneer Communications sponsors many events throughout the year in Southwest Kansas. If you have an event you would like us to sponsor, please fill out and submit our Sponsorship form online to be considered.
The Tech Center sells a variety of equipment for all your technology needs. This equipment includes routers, computers, external hard-drives, printers, access point equipment, battery chargers, streaming devices for your TV, toner, printer cartridges, keyboards, mice, wireless internet adapters, blue-tooth headphones, and much more.
No, we do not currently have online ordering of products from our Tech Store online. However, you are more than welcome to call out Tech Center at 620-424-1111 to request any item we have in-stock and we will get it to you as quickly as possible.
All basic installation fee services are $35.00. Other upfront charges on services can vary depending on what your requesting for service. For example: installation of a TiVo Whole Home DVR could carry with it an installation fee of up to $80.00.
Basic Telephone service is $18.50 per month, plus additional fees and taxes. Those additional fees include an Access Recovery Charge, Carrier Cost Recovery Fee, Federal Subscriber Line Charge, Kansas Universal Service Fund, Residential Toll Restriction and a 911 Fee. The additional taxes include, Federal, State, City, Franchise Tax (Telephone) and FUSC. All the fees and taxes combined total approximately $22.50. Therefore your total basic landline service will run approximately $41.00 per month.
If you live in our Pioneer telephone exchange area we can offer landline telephone service to you.
There’s a night-and-day difference in how 911 calls are handled between landline and cell phones. A landline call goes straight to the call center and they immediately know where you are. Help is on its way within seconds. Make a 911 call with a cell phone and it’s a different story. A number of hoops suddenly appear, through which you have to jump. You have to tell the dispatcher your address. If you are unable, they may not be able to pinpoint your location. If you’re in a high-density area like a condo or apartment complex, they have no way to pinpoint your location with a cell phone.
So, if there’s an intruder in your home, you can pick up a landline phone, call 911 and set it down. Try doing that with a cell phone, and you end up spending several minutes trying to tell the dispatcher your location.
If kids need to make an emergency call, they know exactly where the landline phone is, every time. It’s much faster and easier for them to call from a landline than a cell phone. They pick it up, dial 911, done. With a cell phone, they first have to find the cell phone, unlock it, find the calling app, dial 911, and then press send.
A woman suffered an asthma attack. Her son, only 6 years old had learned to call 911 in school. He was unable to give the dispatchers their exact address but the dispatchers knew exactly where the call was coming from and were able to locate their home quickly and save his mother’s life.
Cell towers can lose power or be damaged in a natural disaster. The cellular system also gets clogged much quicker than the landline system, so your chances of getting through on a landline are much better.
The quality of a conversation is much better on a landline than a cell phone. In fact, we joke amongst ourselves that, if cell phones were all we had and someone came along with a new invention called a landline, that person would be hailed as a hero, win a Nobel prize and sell his company for several billion dollars in much the same way that television went from wireless to cable.
No Power Outages – No need to keep it charged
Reliability, No Dropped Calls
If you are having trouble receiving a long distance call, please contact Pioneer Communications at 1-800-308-7536. A trouble ticket will be entered and our telephone technicians will research the problem to find a solution.
Pioneer Communications has landline phone service for both residential and business customers. Our phone service includes free Voicemail, Call Waiting, Three-way Calling, Call Forwarding, 8-List Speed Dial and Calling Number ID. There are more calling features available for a low monthly fee. Pioneer Advantage allows each phone line 240 minutes each month free in our expanded regional calling area. Pioneer Advantage has additional plans with more regional calling area minutes for a low monthly fee. Check out our website for more information at www.pioncomm.net/phone/, or call us at 1-800-308-7536.
Absolutely! We are phone system experts. We have multiple flexible and affordable options when it comes to business phone systems. Whether you are looking for premise based or hosted, we can provide a solution that fits your needs. To learn more or schedule a consultation with our sales engineer visit www.pioncomm.net/business.
If you have qualifying Pioneer Communications TV Service, you can watch your favorite television shows and programs at no extra charge on any Internet-connected device: smartphone, laptop, tablet and more. Using your Pioneer Communications account number (which can be found on your billing statement), register at www.watchtveverywhere.com to view a full and growing lineup of available channels.
Watch this video to learn more:
The total hours of recorded content will vary based on the storage capacity of your DVR and type of content (digital SD or HD and encoding method, MPEG-2 or MPEG-4) being recorded.
DCX3400 or DCX3510 DCR Hard Drive size 500GB
Estimated Recording Hours –
- Standard Definition 350-700 hours (MPEG-4)
- High Definition 100-160 hours (MPEG-4)
- Standard Def 175-350 hours (MPEG-2)
- HD 50-60 hours (MPEG-2)
All these recording times are estimates and are not guaranteed.
Let’s Talk About TV!
Customers frequently ask about television channels and pricing structures – how they are built, why a la carte channel options are not available, and the underlying reasons behind rate increases. We would like to address and answer some of the most commonly asked questions.
Why do I have to pay for channels I never watch?
Pioneer Communications is required by contract to carry both the most popular and least popular cable networks. In turn, if we ask for a price for just the most popular networks, a common response from channel owners is to raise their price. This effectively eliminates this option from consideration. Here’s a hypothetical scenario to help illustrate the situation: Imagine that, under its current contract, a certain programming channel owner is receiving a total of $4.00 per customer per month for three channels. Only one of those three channels is a popular station. In negotiating a new contract, the channel owner now wants $6.00 per month per customer for the same three channels. When asked what the price would be for just the one highly rated channel, the owner responds that it will be $6.50. In other words, the channel owner demands $6.00 for three channels (a 50% increase over its current fees) or $6.50 for one channel (a 62.5% increase). That leaves Pioneer Communications with little option but to seek a lower rate for all three channels, two of which you may never watch, or remove those channels altogether from their lineup and risk subscriber losses.
Why do programming channel owners occasionally take their channels away from TV providers?
This is an unfortunate tactic that channel owners use to gain leverage in their negotiations. What’s more, before and after they remove channels, they may ask you to call and/or email Pioneer Communications in an attempt to put pressure on the provider to cave in to the channel owners’ excessive fee increases.
Why has the programming changed on my favorite channel?
Your Cable TV provider does not have any influence or responsibility as to what programming is broadcast on any particular channel. It is the channel owner who determines what content they air. Pioneer Communications acts as a gateway where the channel signal is received from the channel owners and then rebroadcast to customers.
Why should I pay for sports channels I don’t watch?
Community and sports are so intertwined that we sometimes forget that they are big businesses. And when it comes to TV rights, teams want to make everyone pay – or no one gets to watch their games. We are often forced to carry sports networks on our basic package, which reaches the most customers, or we are not allowed to carry it at all. For many Cable TV providers, sports networks account up to 75% of all network fees, yet they are only a small percentage of the total channels offered. So the next time you see a record break sports contract, you are the one paying for it.
Why must cable providers pay for “Free” Broadcast TV?
Pioneer Communications is required to carry your local broadcast TV stations (KUPK, KWCH, KSNG, KSAS, etc.). It’s the law, and Pioneer must first obtain each station’s permission before they can carry them on their cable systems. However, stations only grant permission when Pioneer agrees to pay whatever station fee they demand. This means that YOU pay for the same station that they broadcast free over the air when you get broadcast TV via cable. We don’t think this is fair, and we work to keep these costs in check.
So you see, when you get upset with Pioneer Communications because you think the rates too high… you should be upset with the network channels you watch for charging so much.
If you are a new cable and internet customer you will most likely have a cable modem installed with your cable converters. This will provide you with high speed internet over the same cable connection that gives you your cable TV service. The internet connection uses a designated channel that will not interfere with your cable TV viewing experience. If you are on a fiber connection, you will have all three services(cable, internet, and phone), all coming through the single fiber connection. If you are a current DSL internet subscriber (your internet is carried through the phone line to a DSL modem), the installer may keep your DSL connection and not switch you to a cable modem connection if there is a valid reason. This is done on a case by case basis, and usually at the installers discretion.
Yes. You can hook up cable television to as many TV’s as you need, however, to view our full basic channel lineup you’ll need one converter box per TV, two basic converter boxes are included in the price of basic cable television service. There are additional charges for DVR and TiVo. Please note, there is no converter box necessary to watch our limited basic service, although you must be a Pioneer Communications cable subscriber.
Pioneer Communications has a wide variety of cable programming available. If there is a cable network that you would like to see added to our cable line-up, please let us know by writing a letter, email or a phone call. We keep channel requests on file and review them frequently to see what our customers are interested in watching. When deciding what programming to add, Pioneer Communications takes into consideration the cable networks that are most requested and the cost of the programming.
TiVo is not just any digital video recorder. TiVo has successfully replaced your normal DVR experience. It has even created a verb consumers are using, “I’ll just TiVo that tonight.” With TiVo there is no more cable boxes, but still maximizes your cable experience with its massive recording abilities and capacity. You will never have to miss the latest show or series.
TiVo Premiere Q – 500GB of storage (about 75 hours of HD content) or up to 600 hours of standard definition programming.
TiVo T6 – 1 TB (Terabyte) hard drive that can record up to 154 hours of HD content or up to 1,046 hours of SD content.
TiVo redefines DVR with its simplicity (no added equipment) and it’s perks. It does the same job as a DVR. But more.
The difference between 10mbps, 25mbps, and 50mbps is the amount of bandwidth (speed) they each provide. Each tier permits you an amount of speed in which you can use to download content off the internet. The total bandwidth given is only suited for a certain amount of devices connected to the internet (Wi-Fi) line.
For example, Sue cannot have the 10mbps if she streams Netflix while her husband surfs the internet with his tablet and her daughter is in the other room downloading pictures to Instagram. She needs more bandwidth to meet the needs of her families desires. So, Pioneer saves the day with their 25mbs tier that is well- suited for every average household around Southwest Kansas.
For an easy way to figure the amount of bandwidth you and your family needs, try our “How Much Speed Do You Need” calculator.
We have just the right tool to help you determine this! Go here to check out our “How Much Internet Speed Do You Need?” calculator.
Keep in mind how many lanes your using on YOUR Internet Freeway…
The more new devices you get, the more bandwidth you begin using. Click here to view the Top 3 Reasons why you may need MORE internet bandwidth.
Routers essentially perform the same function but are not created equal. Routers have two major categories, with and without wireless capabilities. Routers are rated as to how fast they transmit data and how compatible they are with a particular piece of peripheral equipment. Wireless routers in particular are rated as to what speed they can transmit data and also how far that data can be transmitted and its ability to transmit through certain barriers like walls and floors. Our team at the Pioneer Tech Center are happy to help with any router questions and sales.
Routers are like cars. All cars have the same basic functions of getting you from point A to point B. Some cars are small and slow and can only hold one or two people. Some cars are large and fast and can hold 6-8 people.
Routers are similar to cars. Your internet depends on your router. Some routers transmit data slow, some transmit it fast. Some routers can support 1 connected device, some routers can support up to 15 connected devices. Your internet experience is extremely dependent on the quality of your router. If you need help picking one out visit the experts are our Tech Center.
If unable to access the internet there could be a plethora of reasons you can’t connect. Issues can range from issues inside your home and out.
Here are a few simple troubleshooting steps:
1. If you have multiple devices connected to the internet, check and make sure your device is not the only device not connecting. If it is the only device not connecting, try to power cycle your device.
2. Check the physical connection from the wall/ modem to your wireless router. Make sure all cables are seated properly.
3. Powercycle your modem, if applicable, and your router. Power cycling often helps to reestablish an internet connection.
In short, the internet is hard. If none of these options get you connected, please call our troubleshooting line at 620.356.4638 and we will be happy to assist you.
Your modem is the gateway that sits between your equipment and Pioneer Communications’ equipment. It simply translates the digital signal that runs on copper, coax, or fiber cables and turns it into a signal that your router and devices can understand.
We have a variety of Internet Services available for both residential and business customers located in the city or rural areas. Depending on your location we have fiber, cable modem, dsl, and point to multi-point connections to deliver Internet to you or your business. Speeds vary among these connections, but most range from 10 Mbps download/1 Mbps upload to 50 Mbps down/10 Mbps up. to find the exact technology and speed that will work best for you, click here to select your location and view your options and pricing.
A speed test measures the speed of your Internet connection in megabits per second (Mbps). Yes, you can run a speed test by going to speedtest.pld.com
The picture-in-picture feature on an analog television will not work with your new digital signals.
Your new digital adapter will remain on but you can use your remote to turn your TV on or off at any time.
Verify that you’ve programmed the remote control for your TV using the steps and codes included in the DTA Remote guide. Verify that your batteries are working; replace if necessary.
View the Remote Control User’s Guide here.
View the HD Set-Top Box User’s Guide here.
Go here to find your code number for your brand of TV.
If you are using an HDMI video/audio cable, regardless of which cable converter box you have, you will need to change your TV input to whichever port your HDMI cable is plugged into on your TV. For example: HDMI 1, or HDMI 2. The same is true for other Audio/Video cables such as component or composite cables. Most TV’s will have designated input labels for these connections in the “Inputs”, or “Source” menu. If you are using a screw-on coax connection to your TV from a cable converter box, you will need to keep your TV on channel 3 or 4. You may have to try both channels until the picture comes in clear.
Limited Basic provides you with a range of basic channels including local broadcast stations (such as ABC, CBS, NBC, FOX, PBS), and exclusive local government and education channels. For specific channels, visit http://www.pioncomm.net/cable/ and click on our Digital Channel Guide page.
A Digital set top box (sometimes known as a digital converter box or digital receiver) processes digital-quality signals and offers access to Impulse Pay-per-View, our On-Screen Program Guide with Parental and Closed Caption controls and 50 commercial-free music channels.
A digital adapter (also known as a DTA), provides the same digital-quality signals and music channels, a simple On-Screen Program Guide with Parental and Closed caption controls. Impulse Pay-per-View NOT available with the DTA.
Since the completion of the digital upgrade, customers will need equipment on all TVs to receive any channels above the Limited Basic level of service, of course, this is now the case with most video providers, including our satellite and phone competitors. We’re encouraging all customers to avoid any service interruptions by installing and using the equipment provided by Pioneer Communications or purchased from their electronics retailer, like a TiVo or CableCardTM enabled device.
Digital Cable refers to the technology used to transfer signals over the Pioneer Communications fiber optic and coaxial network. It is the same technology built into most TV sets sold over the past few years. It delivers higher-quality picture and sound.
There are a lot of factors that will affect your Internet speeds. The computer you are using, its processor, how many programs you have opened at the time you are on the Internet and/or whether your computer has been infected with spyware or viruses–these can all effect your Internet speed.
The overall traffic on the Internet can also effect your Internet speed.
The number of devices sharing the same network as well as potentially faulty external devices, such as routers, can affect performance.
Click Here to watch a video on how internet speeds work.